Chartbeat Benefits Overview

Manage and grow enterprise customer relationships across an assigned portfolio. Responsibilities include customer engagement, product optimization, renewals, churn prevention, upselling, cross-selling, account planning, stakeholder consultation, demonstrations, contract negotiation, and coordination with internal teams. The role requires understanding customers’ business goals and technical needs, advocating for solutions, and traveling to customer meetings and conferences as needed.

Own product vision and strategy for Lineup and FatTail order management systems. Lead roadmap development, customer and prospect engagement, commercial product support, platform integration across Chartbeat brands, and product team growth. Partner with sales, customer success, engineering, design, marketing, and executives to drive differentiation, adoption, retention, and revenue. Represent product strategy to customers, prospects, executives, and the Board while developing AI-enabled product capabilities.

Develop and execute buyer-focused content strategy for Lineup and FatTail, including articles, reports, POVs, case studies, video scripts, and presentations. Use competitive intelligence, customer research, and product expertise to identify differentiated content opportunities. Serve as the subject matter expert for Content Marketing, maintain alignment with Product Marketing, and collaborate with Marketing and Design to deliver polished assets that support demand generation.