Teams at Charles IT

Provides first-level technical support for escalated tickets, diagnosing hardware, software, operating system, and network issues. Manages user accounts, installs and configures software and devices, and supports desktops, laptops, printers, and peripherals. Delivers professional end-user assistance, documents work, coordinates with vendors and IT teams, and maintains strong client relationships. Requires on-site client travel, clear communication, organization, independent work, and at least two years of technical support experience.

Lead and execute client-facing IT infrastructure projects, including virtualization, Microsoft 365, server, network, office build-out, and business application deployments. Coordinate kickoffs, vendors, internal teams, documentation, status updates, post-go-live support, and project debriefs. Serve as a hands-on engineer and escalation point while managing multiple concurrent projects and communicating project impacts to clients.

Serves as the primary liaison for technical clients, managing relationships, escalations, infrastructure roadmaps, project delivery, documentation, and recurring progress communications. Mentors technical team members, validates proposed solutions, supports client best practices, and ensures successful delivery aligned with business objectives.