Teams at Chargeflow

Provide live chat and email support to B2B customers using Chargeflow. Investigate billing, technical, administrative, chargeback, and fraud-prevention inquiries; troubleshoot product usage; manage escalations; document interactions; and collaborate with internal teams to resolve issues. Maintain product knowledge, communicate clearly, keep customers informed, and relay feedback to improve the customer experience.

Own end-to-end reconciliation of customer payments against invoices across multiple payment channels and systems. Investigate unmatched, partial, and unexpected transactions, track unpaid balances, follow up through resolution, and maintain clear working papers. Use Excel extensively for large datasets, pivot tables, lookups, and reconciliation analysis. Collaborate with Billing, Finance, Operations, Customer Success, and customers, while identifying opportunities to improve manual workflows with AI tools.

Lead Chargeflow’s sales organization and revenue strategy as the company scales toward $100M and beyond. Hire, manage, and develop 10–15 sales leaders and executives; oversee full-cycle sales execution; improve processes, CRM workflows, and reporting; support strategic deals; and collaborate cross-functionally to drive growth. The role requires payments, fintech, or fraud-prevention expertise, startup scaling experience, hands-on sales leadership, and regular work from the company’s New York City office.