Teams at Chargeflow

Provide live chat and email support to B2B customers using Chargeflow. Investigate billing, technical, administrative, chargeback, and fraud-prevention issues; troubleshoot product usage; document interactions; manage escalations; collaborate cross-functionally; and communicate clear resolutions. The role requires strong English communication, problem-solving, organization, ownership, and experience with CRM and ticketing systems. Fintech, SaaS, Intercom, Zendesk, chargeback, and compliance experience are preferred.

Own end-to-end reconciliation and collections across customer accounts. Match payments to invoices, investigate unmatched or partial items, track outstanding debts, and resolve discrepancies through month-end and beyond. Maintain clear working papers, verify data across systems, communicate with internal teams and customers, and use Excel extensively. Identify opportunities to improve repetitive processes with AI tools such as Claude.

Own end-to-end reconciliation of customer payments against invoices across SMB and Enterprise accounts. Investigate unmatched, partial, and inconsistent transactions; track unpaid balances through resolution; maintain detailed working papers; and communicate billing issues clearly with internal teams and customers. Use Excel extensively for large datasets, pivot tables, lookups, and SUMIFS. Identify opportunities to improve manual workflows using Claude and other AI tools.