Jobs at Channelscaler

Leads Channelscaler’s global engineering organization and technical roadmap during a high-growth phase. Responsibilities include scaling teams and processes, embedding AI throughout software development, improving release velocity, managing technical debt and infrastructure investments, and ensuring platform security, reliability, performance, and scalability. The SVP partners with executive and cross-functional leaders, represents engineering with customers and the board, and drives talent development, predictable execution, and AI-led innovation.

Coordinates People & Culture operations for the Galway office, including office administration, facilities, visitors, events, recruiting support, onboarding and offboarding across Ireland and the U.K. Manages employee equipment logistics with IT providers, supports culture and engagement initiatives, answers day-to-day employee questions, and escalates sensitive matters appropriately.

Serve as the primary technical owner for a portfolio of SaaS customers: lead technical discovery, configuration, integrations (APIs, SSO, CRM), testing, launches, and optimization. Troubleshoot complex issues, coordinate escalations with Product and Engineering, run technical enablement, and translate business processes into scalable solutions to improve integration reliability and customer technical self-sufficiency.

Sell Partner Relationship Management (PRM) SaaS to enterprise accounts through full sales cycle ownership. Build C-level relationships, create account plans, collaborate cross-functionally, identify upsell opportunities, maintain pipeline/forecasting, and stay current on PRM and partner ecosystem trends.

Own a portfolio of enterprise customers to drive adoption, retention, and expansion. Define and execute success plans, lead executive engagements, coordinate cross-functionally, and generate measurable ROI and customer advocates while meeting GRR and NRR targets.

Lead and build RevOps: own forecasting, reporting, GTM tech roadmap, and retention analytics. Create a single trusted ARR dataset, implement pricing/segmentation, drive automation/AI efficiencies, produce executive/board materials, and coach revenue operations talent while partnering across Sales, CS, Marketing, and Finance.