Teams at Centella

Maintains accurate customer, equipment, service agreement, warranty, coverage, and asset records across CRM, ERP, and partner systems. Reviews source documentation, reconciles data, corrects discrepancies, prevents duplicate records, maintains queues and exception logs, and supports Sales, Finance, and Service teams. The role follows procedures and internal controls, communicates unresolved issues, supports process improvements, and assists with system testing and cross-training.

Manage strategic healthcare technology accounts from onboarding through long-term support. Responsibilities include coordinating service delivery, overseeing equipment implementations, maintaining customer playbooks, conducting business reviews, tracking assets and performance, resolving issues, managing projects, and identifying expansion opportunities. The role requires frequent on-site customer engagement near Cape Coral, Florida, collaboration with cross-functional teams, and travel to healthcare sites.

Manages strategic healthcare customer accounts from onboarding through long-term support. Oversees healthcare technology equipment and service implementations, asset tracking, compliance documentation, service coordination, customer business reviews, ROI reporting, capital planning, and issue resolution. Builds stakeholder relationships, coordinates cross-functional teams and vendors, develops customer playbooks and lifecycle strategies, mitigates churn risks, and identifies growth opportunities. The role requires travel to customer sites near Palm Beach County and occasional physical handling of equipment.