Jobs at Cengage Group

Manages and grows revenue across an assigned territory by supporting existing B2B education partners, identifying account expansion opportunities, forecasting revenue, and achieving sales goals. Develops regional account plans, conducts partner business reviews, collaborates with business development and marketing teams, connects partners with workforce funding sources, and tracks market trends. Maintains Salesforce data integrity, responds to partner inquiries, and travels occasionally to key accounts and conferences.

Build and maintain relationships with key education accounts, supporting implementation, adoption, retention, renewals, and growth. Serve as a trusted advisor to school administrators and coordinate with sales, training, product, and support teams. Monitor implementation progress, customer health metrics, renewal opportunities, and account expirations. Use data to guide strategic account meetings and resolve customer issues. The role requires strong communication, product knowledge, project coordination, and account management skills.

Processes accounts payable invoices, reconciles vendors and debtors, prepares payment batches and customer ledgers, and creates GST invoices and e-invoices. The role also prepares GST and TDS data for statutory return filings. Candidates need accounting knowledge, strong attention to detail, analytical and problem-solving abilities, deadline management, communication skills, collaboration, and eagerness to learn.

Leads ed2go’s Portfolio Management organization and portfolio strategy, overseeing catalog segments, lifecycle management, investment prioritization, content modernization, partnerships, and optimization. Uses market, customer, operational, and financial data to guide decisions supporting revenue growth, margin expansion, and long-term value. Partners with senior leadership and Finance, establishes performance reviews and operating rhythms, and leads transformation through AI, automation, and innovative content development.

Leads an Enrollment team to achieve revenue and enrollment goals through process adherence, reporting, mentoring, hiring, and performance management. Advises prospective students, supports a high-quality enrollment experience, improves operational efficiency, collaborates across departments, and manages external vendor relationships. The role requires consultative sales experience, inside sales or management experience, problem-solving skills, and flexibility beyond standard business hours.

The Senior Learning Manager develops and improves higher-education course materials and digital learning experiences using learning science, instructional design, research, and market insights. Responsibilities include advising authors, reviewing content quality, designing accessible and inclusive digital content, maintaining creation guidelines, developing author talent, coordinating vendors and subject-matter experts, and monitoring EdTech, competitive, and discipline-specific trends.

Supports monthly, quarterly, and year-end close processes, account reconciliations, consolidations, financial reporting, balance sheet analysis, data validation, audit requests, and BlackLine controls. The role researches reporting differences, maintains documentation, coordinates with accounting and finance teams, and assists with process and control testing in a global public-company environment.

Leads the Milady beauty education content portfolio, developing evidence-based product and business strategies through market, customer, competitive, and financial analysis. Oversees portfolio lifecycle, content development plans, budgets, timelines, quality, and performance. Coordinates cross-functional teams, collaborates with Marketing and Sales, engages authors and customers, conducts market testing, and supports adoptions through positioning, presentations, campus visits, and industry conventions.

Leads Cengage’s royalty payments and product finance operations, including royalty models, contributor payments, product data, system ownership, reporting, audit support, and risk control. The role manages a team, develops scalable processes, oversees data setup across finance systems, drives complex improvement initiatives, resolves contributor issues, and presents analyses and recommendations to executive leaders.

Leads global sales execution in partnership with senior sales leadership and Revenue Operations. Responsibilities include managing regional deal reviews, improving deal quality and pipeline velocity, strengthening forecasts and CRM governance, driving digital selling readiness, coordinating quarterly execution sprints, resolving cross-functional blockers, and identifying coverage and execution risks across global regions.

Administer and configure SAP Concur Travel & Expense, including workflows, policies, audit rules, reporting, integrations, and corporate card programs. Troubleshoot system issues, maintain data integrity, support upgrades, and analyze spending for compliance and savings. Provide user support, documentation, training, onboarding, and coordination with Finance, HR, IT, Procurement, SAP Concur support, and technical teams.

Serve as a strategic partner and trusted advisor to assigned customers to drive adoption and long-term value. Build relationships across the customer lifecycle, develop tailored success plans, deliver training, conduct health checks, analyze usage data to identify risks and upsell opportunities, advocate during issue resolution, and meet renewal and revenue targets.

The Analytics Architect will design and implement cloud-based analytics solutions, maintain data pipelines, ensure data quality, and collaborate with teams to enhance operational efficiency.

Leads development of English language learning content for secondary education programs. Manages project teams, freelance authors, editors, and vendors; collaborates with learning design, production, creative, and digital teams; develops content plans and prototypes; applies language-learning pedagogy; and oversees project budgets, schedules, quality, and delivery.

Manage strategic education accounts as a trusted advisor, driving onboarding, training, adoption, satisfaction, retention, and growth of digital learning products. Conduct virtual and onsite sessions, monitor customer health and usage metrics, resolve issues, gather feedback, and collaborate with Sales, Marketing, Product, and Technical Support. Maintain Salesforce records and provide reporting and insights to improve customer engagement, reduce churn, and inform product development.

Manage and drive customer renewals via proactive engagement, CRM pipeline management, and cross-functional collaboration with sales to minimize churn, identify expansion opportunities, and support forecasting and reporting.

Lead a team to enhance Cengage Learning Platforms by implementing AI-first strategies, improving software delivery processes, and ensuring product quality.

Generate and qualify sales leads through calls, emails, LinkedIn outreach, and marketing follow-up. Research higher education institutions, identify decision-makers, nurture prospects until sales-ready, schedule impactful client meetings, and maintain accurate CRM activity records for account management teams.

Own and execute strategic account plans that drive revenue growth and customer success. Analyze customer data, usage trends, and market conditions to identify opportunities and risks; recommend tailored solutions, engagement strategies, and pricing considerations. Serve as a strategic customer consultant, build executive relationships, influence cross-functional go-to-market initiatives, oversee account planning and deal governance, and ensure compliance with internal standards.

Lead enterprise CRM and Salesforce transformation programs from strategy through delivery. Own scope, governance, roadmaps, budgets, risks, vendors, integrations, platform modernization, adoption, and business outcomes across multiple Salesforce clouds. Partner with executive sponsors and cross-functional global teams spanning technology, product, sales, marketing, customer success, data, and operations. Drive CRM analytics, automation, AI-enabled capabilities, customer data initiatives, and governance using Agile, Waterfall, or hybrid delivery methods.