Teams at Cengage Group

Serve as a strategic partner to Cengage customers by building relationships, driving product adoption, developing success plans, providing training, supporting issue resolution, conducting health checks, and identifying renewal and upsell opportunities. Analyze customer data to assess risks and value realization while managing customer needs across an assigned territory.

Serve as a strategic advisor to Cengage customers, building relationships, driving product adoption, retaining and renewing accounts, and identifying growth opportunities. Develop tailored success plans, provide training and guidance, conduct customer health checks, analyze usage data, and advocate for customers during high-severity issue resolution. Travel 20–30% by air and car is required.

Own strategy, roadmaps, prioritization, and delivery for enterprise data management and operations capabilities. Partner with data engineering, technology, and business leaders to translate data needs into technical requirements, strengthen governance and quality, manage portfolios and backlogs, and improve platform reliability, automation, scalability, and operational performance. The role also coordinates cross-functional initiatives, resolves priorities and tradeoffs, and supports investment planning and continuous improvement across data platforms.