Teams at CDNetworks

Provide 24/7 technical support for customers using a distributed CDN SaaS platform. Troubleshoot complex web and networking issues, coordinate resolution with internal teams, manage support cases, document technical knowledge, and recommend relevant upgrades or features. The role requires rotating shifts, strong analytical and organizational skills, English and Mandarin proficiency, and familiarity with Linux/UNIX, internet protocols, cloud security, media delivery, and hosting infrastructure.

Develop new business and expand revenue within assigned territories by acquiring customers, managing accounts, building channel partnerships, and exceeding sales quotas. Own the full sales cycle, including pipeline generation, proposals, renewals, upselling, and executive presentations. Maintain knowledge of CDN and cloud security solutions, lead account and pipeline reviews, and represent the company at industry events.

Provide 24/7 technical support for a SaaS CDN service, troubleshoot web and networking issues, and ensure SLA adherence.