Teams at CCL Industries

Leads global data privacy and protection operations, focusing on information rights requests, privacy incident investigations, risk assessment, remediation, reporting, and data protection impact assessments. Manages and develops a privacy team while coordinating with Legal, IT, Information Security, HR, Customer Operations, and other stakeholders across jurisdictions. Drives consistent processes, compliance with statutory deadlines, privacy awareness, and continuous improvement across Carnival Corporation and its brands.

Manage cruise pricing and inventory controls to maximize net revenue and occupancy. Analyze booking curves, inventory trends, competitive pricing, promotional activity, yields, and revenue performance. Lead pricing meetings, audit pricing actions in reservation and yield-management systems, prepare status reports, and support revenue recognition and reporting efficiencies. Maintain databases and provide analytical documentation for internal and external auditors.

Provide exceptional inbound customer service to cruise guests and travel agent partners. Resolve pre- and post-cruise queries, manage bookings accurately, recommend cruise products, convert enquiries into sales, and handle complex requests through resolution. The role also involves webchat support, first-call resolution, guest retention, and meeting sales and telephony targets while working rostered shifts.