Teams at CCC Intelligent Solutions

Supports enterprise financial applications across billing, collections, accounts receivable, and revenue recognition. Translates business needs into system requirements, configures workflows and integrations, validates data, coordinates testing and releases, troubleshoots production issues, and maintains process documentation. The role also supports reporting, reconciliations, financial close activities, and continuous improvements across order-to-cash and record-to-report processes.

Acts as a liaison between business stakeholders and IT to elicit, analyze, document, prioritize, and validate requirements for enterprise Salesforce projects. Designs current and future-state processes, performs gap analyses, supports Salesforce configuration, and coordinates solution delivery, testing, adoption, and reporting. Partners with teams to identify AI use cases using Einstein and Agentforce, promotes governance and data quality, develops Tableau and CRM Analytics dashboards, tracks project risks, and communicates progress to stakeholders.

Build customer success and product adoption among collision repair facilities and dealerships. Provide onsite and remote support, onboarding, product training, performance coaching, and best-practice guidance. Identify territory growth and add-on sales opportunities while collaborating with sales and implementation teams. The role requires knowledge of collision repair and dealership operations, strong communication and presentation skills, CRM and MS Office proficiency, and extensive overnight travel across the Des Moines and Quad Cities areas.