Teams at CCA GLOBAL PARTNERS

Provide responsive end-user technical support for Windows and macOS systems, mobile devices, and Microsoft 365 services. Troubleshoot, resolve, and document help desk tickets; perform user setups, installations, upgrades, hardware/software inventory management, and device refresh cycles. Contribute to user education, technical documentation, and continuous improvement initiatives.

Reviews and revises property insurance estimates for flooring, water mitigation, roofing, and construction repairs using Xactimate. Validates scope, pricing, labor, materials, diagrams, and floor plans; manages a high-volume review queue against SLAs; communicates with contractors, vendors, and insurers to resolve discrepancies; and provides guidance on estimating practices to improve quality and reduce rework.

Provides help desk and technical support across Windows, macOS, mobile devices, hardware, and software. Responsibilities include resolving and escalating tickets, managing hardware and software inventory, leading device refreshes, setting up users, installing upgrades, and maintaining documentation. The role also requires clear customer communication, troubleshooting expertise, task prioritization, and familiarity with Microsoft tools, email, calendaring, and spam filtering.