We are seeking a Marketing Operations Coordinator in our Manchester, NH office for our Retail Groups division. As a Marketing Operations Coordinator, you’ll be responsible for day-to-day coordination support for the Marketing Operations team, with primary ownership of marketing tickets and governance of the Airtable (project management system) environment as the team rolls out CAMP (Centralized Airtable Management Platform). You’ll manage workflow coordination, scheduling support, internal reporting, and vendor/tool administration, creating capacity for the Marketing Operations Manager and Project Manager to focus on higher-order platform development and project management. This position plays a critical role in keeping intake, data, and timelines accurate and on schedule as operational project volume grows across the Retail Group.
In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays.
Our Marketing Operations Coordinator will:
- Own the CAMP Support & Request ticket queue, including daily triage of operational change requests, routing to the appropriate owner, status tracking, and follow-up to ensure requests are resolved within established SLAs.
- Serve as day-to-day steward of CAMP governance, maintaining naming conventions, data integrity, user access tiers, and record hygiene; prepare items, agendas, and decision logs for the monthly CAMP Council governance review.
- Build and maintain project schedules, deliverables, and dependencies in CAMP; coordinate timelines and handoffs across teams and keep project records current for the Marketing Operations Manager and Project Manager.
- Produce recurring internal reports on ticket volume, SLA performance, project status, and platform adoption; flag trends, bottlenecks, and at-risk deliverables to leadership.
- Support administration of marketing operations tools and vendors, including user provisioning and offboarding, license tracking, renewal dates, and coordination of vendor requests.
- Maintain process documentation, user guides, and SharePoint folder structure; support onboarding and training of team members on CAMP processes and tools.
Do our requirements match YOUR background?
- 0-2 years of experience in marketing operations, project coordination, or administrative support roles; bachelor’s degree in marketing, business or a related field is preferred.
- Familiarity with Airtable or similar project management/database tools, ticketing or helpdesk systems, and Microsoft 365 (including SharePoint and Excel) is preferred.
- Highly organized with strong follow-through and accuracy.
- Comfortable learning new systems and following defined processes.
- Communicates clearly and professionally and can prioritize competing requests from multiple stakeholders.
How we take care of YOU:
- Honored as one of New Hampshire’s Best Companies to Work For many times since 2002, including Hall of Fame honors in 2017, 2018, and 2024.
- We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members!
- We recognize YOU for your accomplishments and contributions through development, growth and compensation!
- We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.
Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.
Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
#LI-HYBRID
Skills Required
- 0-2 years of experience in marketing operations, project coordination, or administrative support roles
- Bachelor's degree in marketing, business, or a related field
- Familiarity with Airtable or similar project management/database tools
- Familiarity with ticketing or helpdesk systems
- Familiarity with Microsoft 365, including SharePoint and Excel
- Strong organization, follow-through, and accuracy
- Ability to learn new systems and follow defined processes
- Clear and professional communication skills
- Ability to prioritize competing requests from multiple stakeholders
What We Do
CCA Global Partners' cooperative business model has a proven track record of empowering thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation. Our mission is to empower entrepreneurs and independent business owners by providing the scale, resources and innovation that create sustainability, growth and effective competition in today’s evolving marketplace. More than 2,800 locations in North America and abroad benefit from CCA's leadership through its 14 different businesses which include: Carpet One Floor & Home®, Flooring America®/Flooring Canada®, The Floor Trader®, ProSource Wholesale®, International Design Guild, FEI Group, Lighting One®, savings4members™, The Bike Cooperative®, CCA Sports Retail Services, CCA For Social Good, Innovia Co-op and Lionsbridge Contractor Group. CCA members and franchisees are engaged in: flooring, lighting products, biking, nonprofit and more. By providing access to innovative products, systems and services, CCA gives independent businesses a competitive edge while allowing them to maintain their identities. Our continuously evolving business model offers independently-owned businesses an array of tools to maximize operational efficiencies and achieve success. CCA’s goal is to create a mutually rewarding bond between the company and community, whereby our growth generates social development and enhances the lives of customers and entrepreneurs around the world.
