Jobs at CATALIS

Enters and validates assessment and sales information in Market Drive Software, sketches properties in Apex, organizes confidential records, resolves data discrepancies, answers customer inquiries, operates office equipment, manages schedules, and supports appraisers and assessors.

Supervise finance analysts and processors supporting college savings programs. Oversee transaction processing, account maintenance, reconciliations, exception management, operational controls, compliance, audits, performance metrics, training, and service-level adherence. Lead employee development, resource planning, issue escalation, process improvement, automation, system testing, and risk mitigation while partnering with client services, technology, accounting, compliance, and systems teams.

Supervises finance operations supporting College Savings programs, including transaction processing, account maintenance, reconciliations, exception management, controls, and compliance. Leads Finance Analysts and Financial Processors through coaching, training, performance management, and succession planning. Monitors service levels, operational metrics, risks, and quality standards while driving process improvements, automation, reporting, system testing, audit support, and cross-functional issue resolution.

Configure, install, integrate, test, and support software solutions for municipal clients. Gather business and technical requirements, troubleshoot implementation issues, assist with data migration and validation using SQL, document configurations, and coordinate with project managers, developers, QA, sales, and clients to deliver .NET-based solutions.

Owns post-sale customer relationships for government SaaS clients, driving adoption, satisfaction, retention, renewals, and account growth. Responsibilities include business reviews, success planning, renewal coordination, escalation management, executive relationship building, risk identification, remediation planning, onboarding, cross-sell identification, and internal collaboration. Requires strong analytical, communication, organizational, and customer engagement skills, along with at least five years of relevant experience.

Provides first-line technical and customer support to municipal government clients. Responsibilities include troubleshooting GIS-related issues, assisting with QGIS and ESRI data preparation and mapping, delivering client training, managing assigned projects, maintaining support content, escalating complex issues, and sharing customer feedback to improve products and services.

Owns post-sale relationships with government SaaS customers, driving adoption, satisfaction, retention, renewals, and account growth. Responsibilities include business reviews, success planning, renewal coordination, escalation management, executive engagement, risk identification, remediation planning, onboarding, cross-sell identification, and cross-functional customer advocacy. The role requires strong analytical, organizational, communication, and relationship-management skills, with at least three years of customer success or account management experience.

Leads the transformation of fragmented QA teams into a centralized shared services organization based in India. Establishes QA strategy, governance, standards, automation, CI/CD integration, performance testing, accessibility compliance, metrics, and continuous improvement. Manages offshore QA leaders, drives AI-enabled quality engineering, oversees test execution across product verticals, and engages executives, clients, engineering, and product stakeholders. Requires periodic travel to India and ownership of WCAG compliance, test management, and release readiness.

Manage financial operations for education savings plans, including check and ACH distributions, reconciliations, reporting, process improvement, risk management, vendor and contract oversight, audit support, and complex customer account resolution. Maintain accurate financial records, strengthen internal controls, ensure regulatory compliance, improve workflows, and collaborate with leadership to support informed decision-making and departmental goals.

Process and balance received payments, reconcile deleted checks with control logs, resolve discrepancies, process retail accounts per schedule, handle mail transactions by matching coupons to checks, and operate an Opex mail/scan machine.

Inspect and evaluate commercial properties, analyze market and financial data, determine property valuations per Wisconsin law, maintain records, meet owners, prepare reports, defend assessments, and use GIS and assessment software.

Owns Payments product backlog and roadmap execution for tax and CAMA, defines measurable outcomes, writes user stories and acceptance criteria, supports discovery, release planning, compliance coordination (PCI/NACHA/SOC), and works closely with engineering to deliver improved payer experiences and operational results.

Lead product strategy and roadmap for payments solutions: conduct market research, define requirements, manage the development lifecycle, coordinate launches, monitor KPIs, ensure regulatory compliance, and collaborate across engineering, ops, finance, sales, and client teams.

Provide first-line technical support for municipal SaaS customers via phone, email, and chat. Log incidents in the ticketing system, perform basic troubleshooting (password resets, installs, connectivity), escalate complex issues, maintain knowledge base content, and communicate status updates to customers.

Design, build, test, and maintain backend services and APIs using C#/.NET Core. Develop and deploy cloud-native solutions on AWS, participate in architecture, troubleshoot cross-tier issues, write tests and documentation, collaborate with product and QA, and mentor junior developers.

Support financial operations for Florida's Prepaid College and 529 Savings Plans by processing distributions, performing reconciliations, improving controls and processes, producing reports, managing vendors, supporting audits, resolving customer account issues, and collaborating with leadership to mitigate financial risk.

Develop, test, implement, maintain and document .NET web applications and APIs. Work on frontend and backend components, database design and stored procedures, perform root-cause analysis, ensure secure coding and assist with system enhancements and documentation.

Lead implementation and migration projects for government clients: plan schedules, manage risks/issues, coordinate QA/UAT, train users, troubleshoot payments software, and ensure on-time delivery while communicating with stakeholders.