Jobs at CATALIS

Configure, install, integrate, test, and support software solutions for government clients. Gather business and technical requirements, troubleshoot implementation issues, support API and system integrations, assist with data migration and SQL validation, create technical documentation, and collaborate with project managers, developers, QA, sales, business analysts, and clients throughout implementation projects.

Owns post-sale relationships with government SaaS customers, driving adoption, satisfaction, retention, renewals, and account growth. Responsibilities include business reviews, success planning, renewal coordination, escalation management, executive engagement, risk identification, remediation planning, onboarding, cross-sell identification, and cross-functional customer advocacy. The role requires strong analytical, organizational, communication, and relationship-management skills, with at least three years of customer success or account management experience.

Leads the transformation of fragmented QA teams into a centralized shared services organization based in India. Establishes QA strategy, governance, standards, automation, CI/CD integration, performance testing, accessibility compliance, metrics, and continuous improvement. Manages offshore QA leaders, drives AI-enabled quality engineering, oversees test execution across product verticals, and engages executives, clients, engineering, and product stakeholders. Requires periodic travel to India and ownership of WCAG compliance, test management, and release readiness.

Performs data cleansing, profiling, mapping, transformation, validation, mock migrations, reconciliation, cutover, and post-go-live support. Develops migration tooling using PostgreSQL stored procedures, .NET/C# workflows, and Python automation. Maintains mapping documentation, resolves migration issues, and collaborates with project and implementation teams to deliver accurate, timely data transfers into the Catalis cloud platform.

Manage financial operations for education savings plans, including check and ACH distributions, reconciliations, reporting, process improvement, risk management, vendor and contract oversight, audit support, and complex customer account resolution. Maintain accurate financial records, strengthen internal controls, ensure regulatory compliance, improve workflows, and collaborate with leadership to support informed decision-making and departmental goals.

Process and balance received payments, reconcile deleted checks with control logs, resolve discrepancies, process retail accounts per schedule, handle mail transactions by matching coupons to checks, and operate an Opex mail/scan machine.

Inspect and evaluate commercial properties, analyze market and financial data, determine property valuations per Wisconsin law, maintain records, meet owners, prepare reports, defend assessments, and use GIS and assessment software.

Owns Payments product backlog and roadmap execution for tax and CAMA, defines measurable outcomes, writes user stories and acceptance criteria, supports discovery, release planning, compliance coordination (PCI/NACHA/SOC), and works closely with engineering to deliver improved payer experiences and operational results.

Lead product strategy and roadmap for payments solutions: conduct market research, define requirements, manage the development lifecycle, coordinate launches, monitor KPIs, ensure regulatory compliance, and collaborate across engineering, ops, finance, sales, and client teams.

Provide first-line technical support for municipal SaaS customers via phone, email, and chat. Log incidents in the ticketing system, perform basic troubleshooting (password resets, installs, connectivity), escalate complex issues, maintain knowledge base content, and communicate status updates to customers.

Manage incoming payments, invoicing, and collections; reconcile customer accounts; resolve billing discrepancies; prepare AR reports; support month- and year-end close; ensure compliance and improve billing processes while providing client support.

Design, build, test, and maintain backend services and APIs using C#/.NET Core. Develop and deploy cloud-native solutions on AWS, participate in architecture, troubleshoot cross-tier issues, write tests and documentation, collaborate with product and QA, and mentor junior developers.

Join the development team to learn proprietary system architecture, collaborate on design, implement new features using .NET Core and WebAPI, build/consume REST and SOAP services, document work, and ensure automated tests (unit/Selenium) with QA.

Support financial operations for Florida's Prepaid College and 529 Savings Plans by processing distributions, performing reconciliations, improving controls and processes, producing reports, managing vendors, supporting audits, resolving customer account issues, and collaborating with leadership to mitigate financial risk.

Develop, test, implement, maintain and document .NET web applications and APIs. Work on frontend and backend components, database design and stored procedures, perform root-cause analysis, ensure secure coding and assist with system enhancements and documentation.

Lead discovery, define and prioritize requirements, and maintain the product backlog for Public Works (CMMS) modules. Collaborate with customers and development teams, write user stories and acceptance criteria, participate in Agile ceremonies, support UAT and release readiness, and drive continuous product improvements based on feedback and adoption.

Lead implementation and migration projects for government clients: plan schedules, manage risks/issues, coordinate QA/UAT, train users, troubleshoot payments software, and ensure on-time delivery while communicating with stakeholders.