Jobs at CATALIS

Owns Payments product backlog and roadmap execution for tax and CAMA, defines measurable outcomes, writes user stories and acceptance criteria, supports discovery, release planning, compliance coordination (PCI/NACHA/SOC), and works closely with engineering to deliver improved payer experiences and operational results.

Provide first-line technical support for SaaS customers via phone, email, and chat; log incidents, perform basic troubleshooting (passwords, installs, connectivity), escalate complex issues, maintain knowledge base, and keep customers updated until resolution.

Serve as a bridge between stakeholders and technology teams: gather and document requirements, analyze data, map and improve processes, manage stakeholders, support solution evaluation, UAT, and project coordination.

Manage incoming payments, invoicing, and collections; reconcile customer accounts; resolve billing discrepancies; prepare AR reports; support month- and year-end close; ensure compliance and improve billing processes while providing client support.

Lead implementation and migration projects for government clients: plan schedules, manage risks/issues, coordinate QA/UAT, train users, troubleshoot payments software, and ensure on-time delivery while communicating with stakeholders.

Provide onsite administrative support including front desk duties, mail sorting, scanning/indexing and case creation, operating postage and inserting machines, compliance and payroll reviews, EMA verification, check data entry, preparing letters, ordering supplies, vendor liaison, forwarding invoices, and assisting during peak season.

Develop and maintain Azure-based microservice applications across the full SDLC. Implement secure coding and CI/CD, resolve technical debt, participate in Agile ceremonies, mentor junior developers, and ensure compliance with standards and regulatory requirements.

Lead discovery, define and prioritize requirements, and maintain the product backlog for Public Works (CMMS) modules. Collaborate with customers and development teams, write user stories and acceptance criteria, participate in Agile ceremonies, support UAT and release readiness, and drive continuous product improvements based on feedback and adoption.

Contract full-stack developer to build a WCAG web scanning engine, automated reporting, PDF validation module, and client-facing CMS dashboards. Write backend and frontend code, manage database queries, and collaborate with designers and PMs to deliver accessible compliance tooling.

Support financial operations for Florida's Prepaid College and 529 Savings Plans by processing distributions, performing reconciliations, improving controls and processes, producing reports, managing vendors, supporting audits, resolving customer account issues, and collaborating with leadership to mitigate financial risk.

Join the development team to learn proprietary system architecture, collaborate on design, implement new features using .NET Core and WebAPI, build/consume REST and SOAP services, document work, and ensure automated tests (unit/Selenium) with QA.

Design, build, test, and maintain backend services and APIs using C#/.NET Core. Develop and deploy cloud-native solutions on AWS, participate in architecture, troubleshoot cross-tier issues, write tests and documentation, collaborate with product and QA, and mentor junior developers.

Develop, test, implement, maintain and document .NET web applications and APIs. Work on frontend and backend components, database design and stored procedures, perform root-cause analysis, ensure secure coding and assist with system enhancements and documentation.

Hands-on Development Manager (50% coding, 50% management) leading delivery of a mature .NET/SQL Server/Angular SaaS product on AWS. Own technical roadmap, code quality, delivery, processes, and people management for a team of six, and drive adoption of AI coding tools.

Provide first-line technical support for municipal SaaS customers via phone, email, and chat. Log incidents in the ticketing system, perform basic troubleshooting (password resets, installs, connectivity), escalate complex issues, maintain knowledge base content, and communicate status updates to customers.

Support and implement Catalis CMMS products by creating project plans, configuring and deploying software, managing client communications and feedback, collaborating with Customer Success, and tracking deliverables and milestones. Handle spatial and non-spatial data and ensure timely, high-quality implementations.

Provide first-line technical support for SaaS customers via phone, email, and chat: troubleshoot basic issues, log incidents, update customers, escalate complex problems, and contribute to the knowledge base.