Jobs at Catalina USA

Client-facing technical support lead for Infillion’s ad tech platform handling L1/L2 case resolution, campaign setup QA, integration testing, documentation, incident management, partner testing, and tooling to improve client trafficking and automation while collaborating with product and internal teams.

Manage and grow enterprise client relationships across programmatic and managed service media solutions. Lead onboarding, campaign activation, optimization, reporting, and renewals. Serve as primary client contact and escalation point, coordinate cross-functional teams, analyze performance, drive adoption, and identify upsell opportunities while improving internal processes.

Lead and scale a Search & Social ad operations practice: provide platform subject-matter expertise, troubleshoot and QA campaign setups, design scalable processes and team structure, lead client strategy/performance discussions, and collaborate cross-functionally with programmatic, production, and client services.

Manage and grow a portfolio of retailer stores as a Key Account Manager: secure partnerships, identify revenue opportunities with Customer Success, prospect, build marketing action plans, schedule meetings with key stakeholders, and contribute to cross-functional projects to improve department performance.

Provide client-facing Level 1 technical support for MediaMath and other Infillion platforms. Troubleshoot campaign setup, creative trafficking, tag/tracker QA, data onboarding, reporting discrepancies, and campaign activation. Produce documentation, collaborate with product owners to resolve issues, and identify automation opportunities to improve client experience and team processes.