Jobs at Catalina USA

Manages a portfolio of CPG and retail customer accounts from post-sale implementation through campaign completion. Coordinates campaign specifications, creative assets, publication, delivery, optimization, troubleshooting, and performance reporting. Serves as the primary customer contact, recommends actions based on KPIs and campaign trends, collaborates with sales and internal teams, and improves execution processes. Requires strong client relationship management, analytical, organizational, communication, and digital media campaign skills.

Designs and optimizes client marketing campaigns by developing estimates, proposals, targeting strategies, and data-driven recommendations. Analyzes shopper and transactional data to identify audiences, trends, and actionable insights. Partners with Sales, Media Services, and Analytics teams to align campaign details, budgets, timelines, and client KPIs. Generates insights reports, supports prospecting, troubleshoots campaign issues, and maintains strong internal and client relationships.

Manage end-to-end programmatic media campaigns on the MediaMath platform, including activation, trading, optimization, troubleshooting, and performance analysis. Develop client-specific optimization strategies, communicate insights to enterprise clients, support QBRs and research initiatives, and train clients on trading best practices. The role requires strong analytical, communication, prioritization, and client-service skills in a fast-paced advertising environment.

Client-facing technical support lead for Infillion’s ad tech platform handling L1/L2 case resolution, campaign setup QA, integration testing, documentation, incident management, partner testing, and tooling to improve client trafficking and automation while collaborating with product and internal teams.

Lead and scale a Search & Social ad operations practice: provide platform subject-matter expertise, troubleshoot and QA campaign setups, design scalable processes and team structure, lead client strategy/performance discussions, and collaborate cross-functionally with programmatic, production, and client services.

Provide client-facing Level 1 technical support for MediaMath and other Infillion platforms. Troubleshoot campaign setup, creative trafficking, tag/tracker QA, data onboarding, reporting discrepancies, and campaign activation. Produce documentation, collaborate with product owners to resolve issues, and identify automation opportunities to improve client experience and team processes.