Teams at Catalina USA

Client-facing technical support lead for Infillion’s ad tech platform handling L1/L2 case resolution, campaign setup QA, integration testing, documentation, incident management, partner testing, and tooling to improve client trafficking and automation while collaborating with product and internal teams.

Manage and grow enterprise client relationships across programmatic and managed service media solutions. Lead onboarding, campaign activation, optimization, reporting, and renewals. Serve as primary client contact and escalation point, coordinate cross-functional teams, analyze performance, drive adoption, and identify upsell opportunities while improving internal processes.

Lead and scale a Search & Social ad operations practice: provide platform subject-matter expertise, troubleshoot and QA campaign setups, design scalable processes and team structure, lead client strategy/performance discussions, and collaborate cross-functionally with programmatic, production, and client services.