Jobs at Cast & Crew LLC

Provide technical customer support for Final Draft desktop, mobile, and cloud applications through Zendesk tickets and live chat. Troubleshoot software, licensing, account, operating system, and collaboration issues; guide customers; document resolutions; escalate defects through Jira; maintain knowledge resources; collect feedback; and test beta releases. Support enterprise and education users while identifying recurring issues and improving support processes.

Prepares, audits, reconciles, and files federal, state, quarterly, and annual payroll tax returns for multiple entities. Manages tax payments, agency registrations, tax notices, amended filings, wage corrections, tax account updates, and payment records. Researches payroll tax issues, resolves discrepancies, maintains documentation, monitors agency accounts, routes quarterly work, and helps train team members.

Leads sales strategy, revenue growth, client partnerships, and the end-to-end sales cycle for live entertainment services. Oversees sales operations, pipeline development, negotiations, account expansion, and campaign execution. Builds and scales high-performing sales teams through coaching, quotas, and performance management while aligning cross-functional stakeholders. Represents the company at industry events and uses market intelligence to shape go-to-market priorities.

Qualifies inbound leads, conducts targeted outbound prospecting, researches entertainment production activity, prioritizes marketing-qualified leads, supports Account Executives, maintains CRM records, and develops consultative selling skills for progression into an Account Executive role.

Serve as the technical expert throughout the sales cycle for entertainment payroll and production technology solutions. Lead discovery, tailored SaaS demonstrations, RFP responses, security questionnaires, objection handling, and solution recommendations. Advise existing clients on adoption and expansion, relay customer insights to Product and Marketing, and represent the company at industry events. Regularly engage clients across the New York and New Jersey markets, including occasional evening or weekend work during active productions.

Own Talent Acquisition operations, including ATS and HRIS workflows, reporting, dashboards, data integrity, process documentation, and recruiter enablement. Manage employer brand content across career and recruiting platforms, support candidate experience initiatives, develop talent attraction campaigns, and coordinate with HR, Marketing, IT, vendors, and recruiters to improve scalable hiring processes.

Leads U.S. and Canadian payroll tax compliance, including filings, payments, audits, reconciliations, year-end reporting, regulatory monitoring, and agency relations. Manages and develops a team of six payroll tax professionals, establishes internal controls, drives process improvements, and partners with Payroll Operations, Technology, Product Management, HR, Finance, vendors, auditors, and government agencies on system enhancements and strategic initiatives.

Lead sales growth across the UK and international markets for Cast & Crew and Sargent-Disc. This hands-on, quota-carrying role owns client relationships, new business development, market expansion, pipeline management, forecasting, and CRM discipline. The successful candidate will leverage entertainment-industry relationships, develop adjacent markets, collaborate with global commercial teams, and eventually build and lead a high-performing sales organization.

Own the product roadmap from discovery through delivery, improving mobile and desktop experiences for entertainment production and payroll workflows. Conduct customer research, define requirements, prioritize investments, and align Engineering, Design, Sales, and Customer Success. Build scalable, flexible products across entertainment verticals while exploring AI, automation, and modern mobile experiences. The role requires 3–5 years of product management experience with enterprise or consumer SaaS products.

Leads the enterprise analytics organization, managing Analytics Engineers, Data Analysts, and BI Developers. Defines analytics strategy, delivers executive dashboards and operational reporting, establishes KPI and governance standards, builds semantic models and curated datasets, and drives self-service BI adoption. Partners with Engineering, Product, Finance, Operations, Customer Success, and executives to translate business needs into trusted analytical solutions while developing talent and prioritizing analytics initiatives.