Teams at Cast & Crew LLC

Provides telephone and email support to production and studio employees regarding payroll, employment verification, address changes, and paycheck issues. Researches and resolves inquiries, logs interactions in a ticketing system, escalates or transfers cases to internal departments, and maintains service quality and accurate records. This temporary, onsite role requires weekend and potential overtime availability, strong communication, organization, multitasking, and customer service skills.

Processes and tracks residuals checks, invoices, delivery slips, and guild packages. Performs data entry, residual adjustments, payment research, stop reissues, beneficiary updates, and responds to talent inquiries. Maintains accurate logs, scans documentation, matches invoices to checks, and supports timely guild deliveries while handling confidential information and high-volume deadlines.

Reconciles and balances pension, health and welfare, and other benefit contribution reports for unions and guilds. Investigates rate discrepancies, penalties, shortages, overpayments, refunds, and processing adjustments while coordinating with Finance and responding to internal and external inquiries. Maintains accurate records, prepares union-compliant reporting data, supports clients, and builds relationships with unions, guilds, fund offices, and production clients.