Jobs at Caseware

Lead design and operation of Caseware's AI platform: architect LLM-powered systems, retrieval and agent pipelines, governance and evaluation frameworks, ensure reliability and scalability, run POCs, mentor engineers, and collaborate cross-functionally to deliver AI-enabled SaaS capabilities.

Provide first-line support for Caseware accounting software via phone and email. Troubleshoot issues, manage high-volume inbound calls and tickets, analyze client workflows, perform minor software testing, document procedures, maintain confidentiality, and explore AI tools to improve support processes.

Lead architecture and delivery of an AI-ready data platform: define enterprise data models, medallion/lakehouse patterns, data governance, observability, secure interoperability, and mentor teams to build production-ready AI data products.

Lead design and delivery of an AI-ready, AWS-native enterprise data platform and lakehouse. Define architecture patterns, modeling standards, ingestion/CDC, observability, governance, and secure interoperability. Mentor teams, contribute hands-on to platform modernization, enable vector/RAG AI workflows, and provide reference implementations to drive consistent, scalable data products and analytics.

Design and prototype scalable microservice solutions, drive features through the Agile SDLC, improve CI/CD and production reliability, mentor developers, participate in technical design discussions, and integrate AI-assisted development into engineering workflows.

The Instructional Designer will create and manage engaging e-learning content, collaborating with teams and utilizing various authoring tools and LMS.

Design, build, and maintain CI/CD pipelines, developer platform tooling, and IaC for a large Nx monorepo. Improve release safety, observability, and reliability; support Kubernetes deployments, GitOps flows, and platform security; coach teams on DevOps best practices and developer experience.

Build Caseware's sales enablement function from scratch: create core content (decks, battlecards, demo scripts), run training and onboarding, own the GTM Enablement Hub, partner cross-functionally, measure enablement effectiveness, support regional localization and global scaling, and help grow a small team over time.

Develop new features and fix bugs from user stories using JavaScript (Angular), HTML and CSS. Participate in code reviews, maintain build/deployment pipelines, use AI tooling to accelerate development, support on-call rotations, and collaborate with cross-functional Agile teams using Git/GitHub and JIRA.

Own strategic relationships for key enterprise accounts, align product and commercial roadmaps, manage escalations end-to-end, build dashboards for visibility and prioritization, turn ambiguous input into clear initiatives, and drive cross-functional alignment across Product, Engineering, Design, and Commercial teams.

Work with strategic customers to plan, evaluate and implement Caseware cloud solutions. Design demos and migration strategies, manage project plans, coordinate cross-functional teams, capture product feedback, build toolkits/knowledge bases, and support scalable processes. Attend industry events and contribute to global solutions consulting initiatives.

Lead North American growth marketing focused on new customer acquisition: plan and run omnichannel demand-generation campaigns (email, paid, webinars, ABM), optimize funnel and CAC, localize messaging, manage budget, report on CPL/MQL/pipeline, collaborate with sales and product marketing, and drive adoption of AI marketing tools to improve targeting and performance.

Lead UX design for cloud audit, financial reporting, and analytics products. Integrate AI-assisted tooling into workflows, design human-oversight for agentic features, evolve the design system, run AI-augmented research, drive cross-functional product discussions, and mentor junior designers.

Lead product strategy and operations: own board-level narrative, drive high-stakes strategy initiatives end-to-end, design annual planning frameworks, synthesize global inputs into concise decision documents, and act as a trusted thought partner to the CPO and product leadership to convert ambiguity into executive decisions.

Translate U.S. auditing standards into scalable audit engagement content, workflows, and templates within Caseware's cloud products. Collaborate with product, engineering, QA, and SMEs to design automated, logic-driven workpapers, validate functionality, support testing, and maintain methodologies aligned to regulatory changes. Identify automation and analytics opportunities and contribute best-practice guidance and training.

Administer, configure, customize, and extend NetSuite to support finance and commercial processes. Design and maintain integrations (SuiteScript, SuiteTalk, iPaaS), resolve system and data issues, support upgrades and release management, lead data migrations for acquisitions, ensure SOX/compliance and data governance, produce technical documentation, and collaborate with Finance, RevOps, and IT to automate quote-to-cash and revenue workflows.

Build Caseware's sales enablement function: create core content (decks, battlecards, demo scripts), run training and onboarding, maintain a central enablement hub, partner cross-functionally, measure usage, support regional/global rollouts, and scale the team over time.

Lead design and implementation of scalable AI data architecture and pipelines (ingestion, embeddings, vector search, graph storage). Ensure data quality, governance, lineage, observability, and production reliability across cloud (AWS) systems, while collaborating with AI, platform, DevOps, and product teams to deliver audit-ready, retrievable data products and improve developer experience.

Lead end-to-end product lifecycle for SaaS offerings: define strategy and roadmap, align cross-functional teams, set KPIs, engage customers and stakeholders, drive GTM, mentor peers, and represent product to senior leadership.

Lead design and evolution of Caseware's AI platform: build and operate LLM-powered systems, retrieval and agent pipelines, governance, evaluation, observability, and reliability practices. Influence architecture, run POCs, mentor engineers, collaborate with Product, QA, Security and domain experts to deliver scalable, compliant AI capabilities.