Jobs at Caseware

The Product Manager will oversee AI capabilities development within Caseware, shaping priorities, requiring technical fluency, and ensuring quality through evaluation frameworks and collaboration with domain experts.

The Product Analyst will oversee product analytics, collaborate with teams, define metrics, build dashboards, and improve data quality in a hybrid work environment.

The Senior Solutions Consultant will work closely with top accounting firms to guide technology adoption, manage customer relationships, and provide strategic insights for successful software evaluations and implementations.

Drive new, upsell and cross-sell revenue for Caseware's OnPoint suite to small and medium US accounting firms. Prospect via ZoomInfo/LinkedIn, qualify inbound/outbound leads, run email campaigns, present solutions, close deals, and collaborate with marketing and cross-functional teams to meet monthly and quarterly sales targets.

Lead global customer support knowledge strategy and governance, manage end-to-end content lifecycle, structure knowledge for AI-driven support, optimize taxonomy and search, partner cross-functionally, and use analytics to measure article performance and deflection.

Lead architecture and delivery of an AI-ready data platform: define enterprise data models, medallion/lakehouse patterns, data governance, observability, secure interoperability, and mentor teams to build production-ready AI data products.

Lead design and delivery of an AI-ready, AWS-native enterprise data platform and lakehouse. Define architecture patterns, modeling standards, ingestion/CDC, observability, governance, and secure interoperability. Mentor teams, contribute hands-on to platform modernization, enable vector/RAG AI workflows, and provide reference implementations to drive consistent, scalable data products and analytics.

Drive enterprise SaaS sales across a territory, managing full sales cycles from prospecting to close. Build and expand long-term accounts via consultative selling, upsell/cross-sell, strategic account plans, and accurate pipeline forecasting. Collaborate cross-functionally, maintain CRM records, deliver product demos, and engage senior stakeholders to grow ARR and market presence.

Senior backend engineer who defines platform architecture and standards, owns key features end-to-end, leads proofs-of-concept, improves reliability and cost, partners with QA/Product/DevOps, mentors engineers, and drives responsible AI-assisted development practices.

Serve as a technical leader for backend engineering: design architecture and prototypes, build and maintain .NET services (monolith and microservices), optimize SQL Server data access, improve CI/CD and observability, troubleshoot production issues, mentor developers, and collaborate across teams to deliver cloud-native SaaS features.

Lead backend architecture and implementation using modern .NET/C#. Shape platform design, mentor developers, drive engineering excellence, improve CI/CD and reliability, and build scalable cloud-native SaaS services integrating SQL Server and AWS.

Partner with strategic account teams to lead evaluations and implementations of Caseware cloud solutions. Design project plans, demo strategies, migration approaches, and toolkits; coordinate cross-functional teams, capture product feedback, and support scalable processes. Attend industry events and provide consultative guidance to ensure customer success throughout evaluation and implementation.

Lead design and delivery of a cloud-native Data Analytics platform: write production Java services, coach a small squad, drive architecture and CI/CD, collaborate with Product/DevOps, own production reliability and 24/7 support, and integrate AI-assisted development into team workflows.

Design and prototype scalable microservice solutions, drive features through the Agile SDLC, improve CI/CD and production reliability, mentor developers, participate in technical design discussions, and integrate AI-assisted development into engineering workflows.

Lead design and operation of Caseware's AI platform: architect LLM-powered systems, retrieval and agent pipelines, governance and evaluation frameworks, ensure reliability and scalability, run POCs, mentor engineers, and collaborate cross-functionally to deliver AI-enabled SaaS capabilities.

Provide first-line support for Caseware accounting software via phone and email. Troubleshoot issues, manage high-volume inbound calls and tickets, analyze client workflows, perform minor software testing, document procedures, maintain confidentiality, and explore AI tools to improve support processes.

Design and own UX for cloud-based audit, financial reporting, and data analytics products. Integrate AI-assisted tools into design practice, define human oversight in agentic workflows, lead user research, evolve the design system for accessibility, mentor designers, and drive cross-functional product direction with Product and Engineering.

Design, build, and maintain CI/CD pipelines, developer platform tooling, and IaC for a large Nx monorepo. Improve release safety, observability, and reliability; support Kubernetes deployments, GitOps flows, and platform security; coach teams on DevOps best practices and developer experience.

Lead product marketing and enablement for Caseware’s audit and accounting solutions: develop customer-focused positioning, messaging, and assets; engage clients for market insight; align go-to-market with Sales, Product, and Marketing; represent the company at events; build and mentor a global product marketing team; and leverage AI-enabled solutions to support product marketing programs.

Own strategic relationships for key enterprise accounts, align product and commercial roadmaps, manage escalations end-to-end, build dashboards for visibility and prioritization, turn ambiguous input into clear initiatives, and drive cross-functional alignment across Product, Engineering, Design, and Commercial teams.