Jobs at Carwow

Lead end-to-end machine learning and AI initiatives, from problem framing and experimentation through deployment, monitoring, and iteration. Build production ML models, LLM-powered solutions, pricing and propensity models, recommendations, and operational automation. Partner with Commercial, Marketing, Product, Finance, Engineering, and Operations stakeholders, connect models to business outcomes, establish best practices, and mentor junior data scientists.

Manage an outbound lead pipeline for sellers using Carwow’s online car auction. Review and improve vehicle listings, explain the auction process, provide market guidance, handle objections and negotiations, and communicate through phone, email, live chat, and SMS. Maintain accurate interaction records, meet vehicle-listing and pipeline-conversion targets, and collaborate with cross-functional teams. The role is hybrid, requires at least three office days weekly, and involves working Wednesday through Sunday.

Guide vehicle sellers through Carwow’s online auction process, reviewing listings, explaining procedures, managing objections, negotiating expectations, and communicating across phone, email, live chat, and SMS. Maintain accurate customer records, manage a sales pipeline, meet listing and conversion targets, and collaborate with internal teams to improve seller outcomes and business performance.

Leads executive relationships with enterprise and franchise automotive dealer groups, positioning Carwow as a valued vehicle stock-sourcing partner. Responsibilities include developing partnerships, delivering sales presentations, driving revenue and buyer growth, managing strategic accounts, supporting joint business plans, influencing senior stakeholders, maintaining Salesforce data, and contributing to product and marketing initiatives.

Lead Carwow’s Product Design team and shape the connected customer and dealer experience across web and app. Establish product experience vision, raise design quality, coach and grow designers, and stay involved in complex product problems. Partner with Product, Engineering, and Analytics to use research, data, and experimentation to improve outcomes. Apply sound judgment to AI-enabled product and design workflows while balancing consumer and professional user needs in a two-sided marketplace.

Lead end-to-end product design for complex marketplace experiences across buying, selling, and dealer-facing products. Drive discovery, prototyping, experimentation, launch, and iteration while partnering closely with product and engineering leaders. Use AI-native tools such as Claude Design and Claude Code to accelerate design and development. Set design direction, mentor designers, influence stakeholders, apply user research and data, and raise the team’s craft and delivery standards.

Own end-to-end UK payroll processing, including compliance, reconciliation, provider liaison, and year-end activities. Serve as the first point of contact for employee questions about pay, benefits, policies, and lifecycle matters. Administer benefits, maintain accurate HiBob records, prepare employee documentation, produce reports, and improve workflows using AI and automation. Support onboarding, contractual changes, family leave, and offboarding while safeguarding sensitive information.

As a Sales Executive, you'll manage lead pipelines, negotiate sales between buyers and sellers, and achieve revenue targets while ensuring positive experiences for all parties involved.

Own Salesforce administration and platform strategy for Sales, Customer Experience, and Operations teams. Responsibilities include gathering requirements, configuring Sales and Service Cloud, building automation, managing permissions and technical debt, supporting integrations, creating reports and dashboards, resolving issues, leading testing and deployments, training users, and driving adoption. The role also partners cross-functionally on agile delivery and process improvement, with opportunities to support AI automation and Salesforce development.

Lead global customer strategy and CRM transformation, building AI-powered, autonomous lifecycle and retention programs. Scale a distributed CRM team, embed customer thinking across Product, Data and Brand, drive NPS/CSAT and lifetime value improvements, and translate customer insight into measurable commercial outcomes.

Lead Carwow's market intelligence: design and run quantitative and qualitative research, manage external suppliers, synthesize internal/external data, publish insight reports, act as external industry voice, and influence product, brand, and commercial strategy.

Lead and grow the GTM & Revenue Operations function owning go-to-market process, enablement, commercial systems (Salesforce), forecasting analytics, and PMO. Shape hiring, tooling, incentives, and AI-driven automation to improve productivity, quality, and trusted forecasts across Sell My Car and Get Your Car.

Responsible for managing and expanding partnerships with automotive brands, creating pitches, and collaborating on marketing campaigns while providing feedback for product development.

As an Outbound Sales Representative, you'll manage leads for car sellers, ensure accurate listings, provide expert advice, and guide sellers through the auction process to maximize their sales opportunities.

As a Customer Success Executive at Carwow, you'll guide car sellers through the auction process, ensuring accurate listings and clear communication while maximizing sales opportunities in a customer-centric environment.

The Sales Development Representative manages a lead pipeline for car sellers, guides them through the auction process, and ensures a successful vehicle sale while meeting performance targets and collaborating with teams.

Own end-to-end delivery and optimisation of digital advertising campaigns: plan, set up, launch, monitor, troubleshoot, report, and present insights. Work cross-functionally to improve processes, identify commercial opportunities, and adopt automation and AI to scale Campaign Operations while ensuring accuracy and client satisfaction.

Lead commercial growth and strategic positioning of Moshi, Carwow's in-house creative agency for OEMs. Own revenue, senior OEM relationships, pipeline development, and embed Moshi into commercial deals. Build scalable delivery processes, improve profitability, and lead client services and delivery teams to drive retention, upsell and cross-market expansion.