Jobs at Carwow

Analyze commercial performance and KPIs, design strategic logic, build databases, dashboards and reports, own day-to-day commercial operations (invoicing, BAU), automate manual processes, and drive AI adoption to improve departmental efficiency and decision-making.

Lead commercial growth and strategic positioning of Moshi, Carwow's in-house creative agency for OEMs. Own revenue, senior OEM relationships, pipeline development, and embed Moshi into commercial deals. Build scalable delivery processes, improve profitability, and lead client services and delivery teams to drive retention, upsell and cross-market expansion.

Own the dealer-facing last-mile product: speed up collections, pricing, and Wallet workflows. Lead discovery with dealers, define product strategy, prioritise commercial outcomes, introduce AI-driven improvements, and work cross-functionally to ship solutions that increase engagement, retention and revenue.

Manage end-to-end credit control for an assigned ledger: dunning, collections, cash allocation, and dispute resolution. Maintain accurate NetSuite and Salesforce records, drive process improvements and automation/AI adoption, collaborate cross-territory, and hit DSO and cash collection targets while supporting a fast-changing scale-up environment.

Lead end-to-end ML and GenAI initiatives across a two-sided marketplace: frame problems, build and deploy production models (ML and LLM), measure commercial impact, run experiments, monitor models, and mentor junior team members while partnering cross-functionally.

Lead global customer strategy and CRM transformation, building AI-powered, autonomous lifecycle and retention programs. Scale a distributed CRM team, embed customer thinking across Product, Data and Brand, drive NPS/CSAT and lifetime value improvements, and translate customer insight into measurable commercial outcomes.

Lead Carwow UK’s affiliate and strategic partner strategy: identify, negotiate and close high-value deals; own partner P&L; optimise affiliate performance; present to Exec team; collaborate with Growth and Brand to scale acquisition and diversify channels.

Lead and grow the GTM & Revenue Operations function owning go-to-market process, enablement, commercial systems (Salesforce), forecasting analytics, and PMO. Shape hiring, tooling, incentives, and AI-driven automation to improve productivity, quality, and trusted forecasts across Sell My Car and Get Your Car.

Lead Carwow's market intelligence: design and run quantitative and qualitative research, manage external suppliers, synthesize internal/external data, publish insight reports, act as external industry voice, and influence product, brand, and commercial strategy.

As an Account Manager, you'll manage a portfolio of dealer partners, driving engagement and platform adoption through outbound communication and personalized support. You'll need strong relationship-building skills, commercial drive, and proficiency with CRM tools, while maintaining structured records and collaborating with the team.

Lead group external financial reporting and consolidation across multiple entities, manage audits and tax compliance, own IFRS transition and group financial statements, oversee accounting policies and controls, drive process automation, support IPO readiness, M&A integration and team development.

The People Business Partner will support business units by providing tailored strategic support, managing employee relations, driving performance culture, and guiding change initiatives.

The Customer Operations Representative will provide exceptional support to customers via phone, email, and chat, manage workload efficiently, ensure quality service, and resolve customer issues proactively while collaborating with the team.

Own end-to-end credit control for an assigned ledger: chase and collect outstanding debt, allocate cash, resolve billing disputes, maintain accurate NetSuite and Salesforce records, and support automation/AI initiatives. Work closely with regional peers to improve workflows, hit DSO and collection targets, and suggest process fixes in a fast-paced scale-up environment.

As a Sales Executive, you'll manage lead pipelines, negotiate sales between buyers and sellers, and achieve revenue targets while ensuring positive experiences for all parties involved.

Manage a high-volume pipeline of listed vehicles, negotiate between sellers and dealer buyers to close sales, meet daily/weekly/monthly revenue and KPI targets, maintain pipeline hygiene and handovers, communicate via phone/email/text, provide pricing guidance, and collaborate with pre- and post-sales teams to ensure positive customer experiences.