Teams at CarShield

Designs, implements, monitors, secures, and supports LAN/WAN infrastructure, including routers, switches, firewalls, VPNs, DNS, DHCP, load balancers, and web application firewalls. Troubleshoots complex network issues, manages certificates and firmware, improves availability and performance, supports cloud and infrastructure-as-code deployments, documents incidents and configurations, and communicates network risks and status to stakeholders.

Conduct initial phone conversations with prospective customers to collect key information, qualify leads, and hand them off to Sales. Maintain product knowledge, deliver excellent customer service, follow scripted processes, and perform other assigned tasks. Meet performance goals and support a positive, coachable team environment.

The Pre-Sales Screener Representative engages prospective customers, qualifies leads, and facilitates handoffs to the Sales team while maintaining a positive customer experience.