Teams at CarShield

Conduct initial phone conversations with prospective customers to collect key information, qualify leads, and hand them off to Sales. Maintain product knowledge, deliver excellent customer service, follow scripted processes, and perform other assigned tasks. Meet performance goals and support a positive, coachable team environment.

The Pre-Sales Screener Representative engages prospective customers, qualifies leads, and facilitates handoffs to the Sales team while maintaining a positive customer experience.

The Inside Sales Representative assists customers with vehicle coverage options, handles inbound calls, and closes leads to drive sales performance.