Description
CarShield is seeking talent to join its growing Pre-Sales team. This role is responsible for having the initial conversation with prospective customers, qualifying leads, and setting up customers with our Sales department. Successful candidates will have strong communication and customer service skills, solid work ethic, and be motivated by goals and bonus potential!
Reporting to the Pre-Sales Screener Manager, this position is responsible for:
- Collecting key information from prospects, following a scripted professional approach, and facilitating their handoff to the Sales team.
- Maintaining a consistently positive attitude and customer first approach to deliver an exceptional customer experience.
- Maintaining current knowledge of products and services offered.
- Other tasks as assigned.
Pay Rate and Benefits for Pre-Sales Screener Representative:
- $17/hour, plus performance bonus! (Average ~$20/hour)
- Group Insurance (Medical, Dental, Vision, Life, etc.).
- 401k with Employer Match.
- Paid Time Off at 6 months.
- Discounted CarShield policies.
- Discounted Tuition at Lindenwood University.
- Professional development opportunities.
- Basketball, and other recreation available on-site.
- Fitness facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters).
- And more!
Requirements
Requirements for Pre-Sales Screener Representative:
- Ability to work fully on-site.
- Strong attention to detail and the ability to follow directions.
- Ability to present oneself well over the phone.
- Excellent customer service skills.
- Strong communication skills.
- Highly coachable.
- Ability to effectively multi-task.
- Willingness to work 1-2 Saturday(s) per month.
- Experience in a call center a plus (training will be provided).
- Basic computer and typing skills.
- Bilingual (English/Spanish) a plus.
Skills Required
- Ability to work fully on-site
- Strong attention to detail and ability to follow directions
- Ability to present oneself well over the phone
- Excellent customer service skills
- Strong communication skills
- Highly coachable
- Ability to effectively multi-task
- Willingness to work 1-2 Saturdays per month
- Experience in a call center
- Basic computer and typing skills
- Bilingual (English/Spanish)
What We Do
CarShield specializes in providing vehicle service contracts to shield members from the high cost of automobile repairs, offering flexible plans and services like roadside assistance, rental car options, and courtesy towing.
