Jobs at Carrington Holding Company, LLC

Develop and maintain broker and seller relationships to sell wholesale and correspondent mortgage loan products. Source and approve new brokers, train and advise on company programs and systems, act as liaison across underwriting/processing/closing to ensure timely loan closings and purchases, manage pipeline and CRM, ensure regulatory and company compliance, and provide high-level customer service.

Analyzes and reconciles mortgage collateral documentation, reports, inventories, exceptions, and file locations across custodians. Resolves documentation issues, manages assigned collateral pipelines, supports certifications and repooling, prepares management reporting, tracks collateral movement, and coordinates with custodians, vendors, and clients. The role also supports process training, audits, risk mitigation, and maintenance of collateral procedures and documentation.

Develops and maintains mortgage broker and seller relationships to generate wholesale and correspondent loan business. Identifies and approves new partners, explains loan programs and policies, supports submissions, trains partners on online systems, manages the loan pipeline, and coordinates with underwriting, processing, closing, and funding teams to ensure timely transactions and regulatory compliance.

Supervises credit bureau reporting and corrections teams, managing workflows, disputes, deadlines, training, escalations, and regulatory compliance. Oversees mortgage servicing activities, develops policies and procedures, resolves customer and third-party complaints, partners with legal counsel, analyzes complex issues, and leads special projects. The role requires knowledge of credit reporting, FCRA requirements, eOSCAR, Metro 2, mortgage servicing, and financial services operations.

Reviews, prepares, monitors, and delivers mortgage loan modification, partial claim, and mortgage recovery advance collateral documents. Coordinates with agencies, custodians, collateral departments, and vendors to meet recording, delivery, and compliance timelines. Tracks recording exceptions and rejects, requests extensions, performs quality assurance, and provides loan status reporting. The role requires mortgage and loss mitigation knowledge, familiarity with HAMP, FHA, VA, USDA, and Ginnie Mae requirements, and intermediate Microsoft Office skills.

Prepares, files, and tracks FHA home retention claims according to investor, insurer, HUD, and CMS guidelines. Reconciles claim proceeds with loan balances, escrow, and advances; corrects errors; provides posting instructions; maintains audit files and documentation; monitors deadlines and follow-ups; and escalates denials, delays, and processing issues. Requires strong organization, communication, accuracy, problem-solving, and mortgage servicing knowledge.

Prepares, files, and tracks FHA home retention claims according to investor, insurer, HUD, and CMS guidelines. Reconciles claim proceeds against amounts claimed and loan indebtedness, processes corrections and refunds, provides posting instructions, documents servicing activity, maintains audit files, and monitors deadlines, denials, and processing delays. Requires mortgage servicing knowledge, strong organization, communication, math, problem-solving, and attention to detail.

Develop and maintain Power BI, SSRS, SQL, recurring, and ad hoc reports for the Mortgage Lending Division. Analyze large datasets, validate regulatory reporting data, identify trends, automate reporting, and provide actionable insights. Collaborate with business units, support HMDA and fair lending reporting, document data dictionaries and procedures, and train users on reporting tools.

Reviews FHA Part A mortgage insurance claims for accuracy, verifies foreclosure and default timelines, confirms required documentation, communicates corrections, documents quality checks, and submits finalized claims for agency payment. The role also identifies trends, ensures compliance with investor and agency guidelines, and manages multiple deadlines while supporting default servicing processes.

Educates mortgage borrowers about loss mitigation options, including loan modifications, repayment plans, forbearances, and reinstatements. Reviews hardship documentation, determines eligibility, communicates approvals or denials, follows up on required agreements and documents, explains delinquency resolution timelines, addresses title issues, and escalates complaints or disputes. Maintains compliance with mortgage servicing policies, government program requirements, and applicable laws.

Coordinates receipt, review, tracking, recording, and delivery of mortgage loan modification collateral documents to agencies, custodians, and internal departments. Ensures compliance with HAMP, FHA, VA, USDA, and Ginnie Mae requirements, assists with title issues, monitors third-party recording vendors, witnesses document execution, and prepares loan-status reporting.

Reviews, prepares, monitors, and delivers mortgage modification collateral documents for recording, agencies, custodians, and collateral departments. Tracks vendor recording timelines, resolves rejected documents, requests delivery extensions, ensures compliance with FHA, VA, USDA, HAMP, and Ginnie Mae requirements, and provides loan status reporting.

Supports the Mortgage Lending Division by producing and maintaining routine reports, dashboards, data extracts, and basic analyses. Validates data accuracy, automates reporting where appropriate, documents procedures, investigates trends and audit issues, and responds to operational reporting needs. The role involves learning internal systems, metrics, and business processes while collaborating with stakeholders. Candidates should have basic Excel and data visualization skills, foundational SQL knowledge, strong analytical abilities, and zero to two years of relevant experience.

Leads enterprise product and technology integrations, cross-functional projects, AI and automation initiatives, business analysis, vendor coordination, executive communications, and change adoption. Develops requirements, implementation plans, business cases, risk strategies, and executive reporting while ensuring initiatives meet scope, schedule, compliance, and organizational objectives.

Completes and monitors residential mortgage bankruptcy ledgers, including proofs of claim, motions for relief, notices, reconciliations, filings, and closures. Verifies payment histories, resolves discrepancies, researches servicing records, handles escalated inquiries, performs manual calculations, and supports bankruptcy documentation. The role also identifies process improvements, coordinates with internal teams and IT, provides training, and may sign bankruptcy documents. Requires strong accounting, research, communication, organizational, and deadline-management skills.

Analyzes and reconciles mortgage collateral files, documentation, exceptions, inventory, and reporting across custodians. The role resolves documentation issues, tracks collateral movement, manages assigned pool pipelines, prepares management reports, supports certifications and recertifications, and coordinates with custodians, vendors, and clients. It also supports training and maintains process documentation while ensuring compliance with company policies and applicable laws.

Audits and reconciles mortgage collateral files, reports, documentation, exceptions, and inventory across custodians. Resolves missing or defective documents, tracks file movement, analyzes pool certification and recertification data, and maintains pipeline reporting. Collaborates with custodians, vendors, and clients to resolve exceptions, support certifications, maintain process documentation, and provide reporting to senior management. The role is fully onsite in Orange, California.

Supervise mortgage liquidation staff handling short sales and deeds in lieu transactions. Oversee negotiations, investor approvals, compliance, foreclosure postponements, escalated calls, audits, reporting, and variance exceptions. Support timely resolution of borrower and real estate transactions, manage department performance, prepare responses for stakeholders, and create remediation plans. The role includes mediation or settlement attendance and travel up to 10%.

Reviews vendor invoices for compliance with allowable amounts, validates supporting documentation, reconciles invoices against completed work, and resolves discrepancies with vendors. Maintains knowledge of mortgage servicing requirements from FHA, VA, USDA, PMI, FNMA, and FHLMC. Researches documentation, identifies red flags, processes numerical data accurately, meets productivity goals, and independently organizes workflow while following company policies and applicable regulations.

Administer corporate benefit programs, including enrollments, COBRA, claims, leaves, billing, compliance, audits, and employee inquiries. Coordinate with vendors, carriers, brokers, Payroll, Accounting, and Communications to maintain accurate benefits records and support open enrollment. Ensure compliance with HIPAA, ERISA, COBRA, ADA, PPACA, FMLA, and applicable state laws.