Teams at Caritas Australia

Provide friendly, professional supporter care across phone, email and mail; process donations and receipting; maintain accurate CRM records; respond to enquiries; and provide administrative support to fundraising operations in a hybrid Mascot-based role.

Lead discovery, design and delivery of supporter systems and data for fundraising. Translate business needs into specs and user stories, configure systems, manage projects end-to-end, drive automation, embed data governance, support adoption and provide data extraction, analysis and reporting as needed.

Lead administration and development of Salesforce NPSP, Marketing Cloud and related supporter systems. Build automations and integrations, manage data governance, support campaign delivery, train users, and improve system reliability and usability.