Teams at Cargomatic

Conduct outbound calls to prospects and existing customers, identify freight opportunities, reactivate inactive accounts, qualify shipment needs, and create opportunities for the sales organization. Maintain accurate CRM pipeline records, manage follow-ups, collaborate with Sales, Pricing, Customer Success, and Operations, and meet activity and opportunity-generation goals in a logistics environment.

Manages enterprise customer relationships and day-to-day shipment operations, serving as the primary contact and coordinating with Sales, Account Management, Carrier Operations, and leadership. Tracks account metrics and SLAs, resolves issues, supports customer growth initiatives, and develops processes and SOPs for offshore support teams. The role requires strong communication, analytical problem-solving, organization, urgency, and intermediate to advanced Microsoft Excel skills.

Serves as the primary customer contact, managing engagement, shipment operations, communications, account metrics, and SLAs. Collaborates with Sales, Account Management, and Carrier Operations to improve customer satisfaction. Identifies growth and retention initiatives, resolves operational issues, and develops scalable processes and SOPs for offshore support teams. The role requires strong communication, organization, analytical problem-solving, customer service, logistics knowledge, and intermediate to advanced Microsoft Excel skills.