Customer Success Specialist
Location: Long Beach, California
Employment Type: Full-Time | Hybrid (In office: Tuesday-Thursday / At home: Monday & Friday) - 7:00 AM to 4:00 PM
Compensation: $40.00 - $45.00 per hour, depending on experience and qualifications
About Cargomatic
Founded in 2013, Cargomatic is revolutionizing the transportation industry by powering local freight through the first and largest digital marketplace for local trucking. Our proprietary, AI-enabled platform uses real-time location data to match available cargo space and drivers with shippers who need freight moved—creating capacity on demand.
Cargomatic has been recognized as a Built In Best Places to Work in 2023, 2024, and 2025, reflecting our people-first culture and commitment to employee growth, success, and well-being.
At Cargomatic, we solve complex, real-world logistics challenges through collaboration, curiosity, and innovation. Employees at every level are empowered to thrive, support one another, and make a meaningful impact. Learn more at www.cargomatic.com.
About the Role
Cargomatic is seeking a Customer Success Specialist to join our team in Long Beach, CA. In this role, you will collaborate across the Cargomatic network to ensure shipment operations run smoothly for our most complex customers. You’ll serve as a primary point of contact, manage day-to-day operations, and help drive customer satisfaction through proactive problem solving and clear communication.
The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced, startup environment. You’re comfortable with ambiguity, enjoy solving problems, and bring an “all hands on deck” mindset.
What You’ll Do
- Serve as the primary point of contact for enterprise customers, owning all communication via email, phone, and reporting
- Manage day-to-day shipment operations for enterprise accounts and perform additional duties as needed
- Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to ensure customer expectations and performance metrics are met
- Own weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement
- Identify and help implement new products, processes, and initiatives to support customer growth and engagement
- Build, document, and champion processes and SOPs to support the transition of daily tasks to offshore support teams
What You’ll Need
- Bachelor’s degree strongly preferred
- 3–5 years of experience in transportation and/or logistics
- Strong customer support and customer satisfaction experience
- Excellent written and verbal communication skills
- Ability to think on your feet and solve problems analytically
- Comfort working in a fast-changing environment with shifting priorities
- Strong sense of urgency and ability to prioritize daily tasks
- Ability to learn new technology and concepts quickly
- Intermediate to advanced proficiency in Microsoft Excel
Benefits & Perks
- Competitive compensation
- Medical, dental, and vision insurance
- Flexible paid time off (PTO) and paid holidays
- 401(k) plan
- Employee assistance program (EAP)
- Opportunities for professional growth and career development
- Work in a high-growth company redefining logistics and supply chain
- Collaborative, people-first culture focused on safety, compliance, and continuous improvement.
The hourly rate for this position ranges from $40.00 – $45.00. Actual compensation will be determined based on job-related factors such as skills, experience, and qualifications, and may vary from the posted range.
Equal Opportunity Employer
Cargomatic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Bachelor's degree
- 3-5 years of experience in transportation and/or logistics
- Strong customer support and customer satisfaction experience
- Excellent written and verbal communication skills
- Ability to think on your feet and solve problems analytically
- Comfort working in a fast-changing environment with shifting priorities
- Strong sense of urgency and ability to prioritize daily tasks
- Ability to learn new technology and concepts quickly
- Intermediate to advanced proficiency in Microsoft Excel
Cargomatic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cargomatic and has not been reviewed or approved by Cargomatic.
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Fair & Transparent Compensation — Base pay is often described as strong or "amazing" for certain corporate and customer success tracks, with compensation considered a highlight for many staff. Feedback suggests overall pay is seen as competitive relative to role expectations in some areas.
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Healthcare Strength — Benefits are frequently characterized as strong on paper, with positive mentions of health coverage and comprehensive packages for corporate employees. Observations also reference wellness resources and an employee assistance program as part of the offering.
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Retirement Support — Retirement matching is highlighted in company materials and employee-facing summaries as a notable component of the package. Feedback suggests the 401(k) match contributes to a solid overall benefits impression.
Cargomatic Insights
What We Do
Trusted by 19 of the top 20 importers, Cargomatic leverages the latest innovations to deliver comprehensive short-haul logistics solutions powered by the industry’s most sophisticated technology platform. The company offers a true one-stop shop—one provider for all U.S. markets managed in one technology platform with a single point of contact for the entire shipment life cycle. Services include LTL, LCL, FTL, FCL, Drayage, Intermodal, White Glove, Final Mile and Storage/Yard Management. Cargomatic’s network of subsidiary-owned assets, owner-operators and fleets provides customers with daily access to more than 35,000 trucks in 50 markets, including the nation’s top 20 ports. At Cargomatic, We Deliver More.
Why Work With Us
At Cargomatic, we tackle logistics challenges with innovative, tech-driven solutions. Our team is empowered to make a real impact in an environment that values curiosity, collaboration and growth. Join us to be part of a forward-thinking culture where passionate people drive meaningful change in how goods move across the globe.
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