Jobs at Carestream Dental

Leads distributed engineering teams developing and operating the Sensei Cloud SaaS platform. Responsibilities include people management, hiring, delivery predictability, platform quality and reliability, automated testing, incident response, technical design reviews, AI-assisted engineering adoption, security guardrails, and collaboration with Product, architects, executives, and partner teams across multiple regions.

Provides technical support to dental-office customers, field personnel, dealers, and third parties. Diagnoses and resolves software, hardware, application, conversion, and customer-data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM, follows escalation procedures, supports knowledge-base updates, performs data analysis, and collects customer-site information in accordance with HIPAA guidelines. Requires strong communication, troubleshooting, organization, and independent decision-making skills.

Drives revenue by selling integrated payment solutions to new and existing dental practice customers. Responsibilities include outbound prospecting, needs discovery, consultative selling, product demonstrations, negotiation, opportunity management, closing business, meeting sales KPIs, and coordinating post-sale handoffs. The role focuses on improving payment workflows, practice efficiency, and patient payment experiences.

Leads US customer support strategy and operations for dental practice management software customers. Oversees management teams, staffing, training, vendors, budgets, KPIs, customer satisfaction, process improvement, product readiness, defect prioritization, and AI-enabled service enhancements. Partners with product, development, remote support, global teams, and executive leadership to improve customer experience, operational efficiency, and service revenue.

The Account Executive will grow and manage a San Jose dental sales territory, exceed quotas, prospect and close new business, retain customers, and sell digital imaging equipment and practice management solutions. Responsibilities include solution selling, pricing and negotiation, customer visits, marketing campaigns, trade shows, and coordination with management, inside sales, and channel partners. The role requires strong dental or healthcare equipment/software sales experience, quota achievement, negotiation skills, travel availability, and the ability to lift 50 pounds.

Drives expansion revenue within existing SMB dental practice accounts through outbound prospecting, needs discovery, software demonstrations, cross-selling, upselling, negotiation, and deal closing. Maintains customer relationships while redirecting support issues, meets activity and sales KPIs, stays current on software and industry offerings, and adopts new sales processes and technology.

Territory-focused outside sales role targeting dental practices in New England. Grow territory, exceed sales quotas by selling digital imaging equipment and practice management solutions, prospect and close new business, maintain existing accounts, prepare quotes, attend trade shows, and collaborate with inside sales and channel partners.