Jobs at Carestream Dental

Build and lead a new product operations and internal product marketing function. The role establishes release documentation, training, communication, planning, measurement, feedback, and adoption processes across product, service, sales, and partnerships. It coordinates release calendars, supports beta launches, instruments team performance, improves workflows with AI-assisted tooling, and retires ineffective practices. This individual contributor role requires building scalable systems, driving adoption without direct authority, and enabling internal teams to become confident product experts.

The Account Executive will grow and manage a San Jose dental sales territory, exceed quotas, prospect and close new business, retain customers, and sell digital imaging equipment and practice management solutions. Responsibilities include solution selling, pricing and negotiation, customer visits, marketing campaigns, trade shows, and coordination with management, inside sales, and channel partners. The role requires strong dental or healthcare equipment/software sales experience, quota achievement, negotiation skills, travel availability, and the ability to lift 50 pounds.

Provide advanced technical and application support for SaaS and on-premise dental practice systems. Troubleshoot operating systems, browsers, networks, cloud services, integrations, and legacy platforms; resolve escalations; communicate solutions to dental professionals; document issues; create knowledge resources; identify recurring problems and automation opportunities; and collaborate with engineering, product, and cross-functional teams.

Provides Level 2 technical and application support for dental SaaS, integrated, cloud, on-premise, and legacy systems. Diagnoses issues across operating systems, browsers, networks, databases, and application environments; communicates solutions to dental professionals; documents resolutions; manages escalations; and collaborates with engineering and product teams. The role also contributes to knowledge-base content, troubleshooting automation, escalation analysis, and continuous improvement.

Leads distributed desktop software development teams across multiple mature dental practice management products. Owns delivery predictability, engineering quality, technical debt, release health, compliance deadlines, defect triage, test strategy, and customer issue resolution. Partners with Product Management, QA, DevOps, and support while managing employees and delivery partners across international teams. Requires technical fluency in Windows desktop technologies, relational databases, continuous integration, packaging, installers, and upgrade paths.

Territory sales role selling dental digital imaging equipment and practice management software in Ontario. Grow and retain accounts, prospect and close new business, prepare pricing quotes, work trade shows, collaborate with inside sales and partners, and travel overnight as needed.

Coordinates international supply chain and logistics activities, including import/export documentation, customs compliance, purchase orders, inbound shipment tracking, supplier and carrier coordination, 3PL warehouse operations, inventory control, audits, KPI performance, freight claims, and cost analysis. Supports product launches, supply changes, and cross-functional communication while ensuring customer orders are fulfilled on time.

Own the end-to-end onboarding of Sensei Cloud Apps customers, including configuration, data migration, user setup, training, milestone management, and go-live readiness. Coordinate with customers, Sales, Product, Engineering, and Development teams to resolve technical issues, document requirements, report bugs, and manage escalations. Maintain onboarding records in Salesforce, SAP, and other systems while improving scalable workflows, adoption, time-to-value, and migration accuracy.

Drives expansion revenue within existing SMB dental practice accounts through outbound prospecting, needs discovery, software demonstrations, cross-selling, upselling, negotiation, and deal closing. Maintains customer relationships while redirecting support issues, meets activity and sales KPIs, stays current on software and industry offerings, and adopts new sales processes and technology.

Own end-to-end execution of cross-functional strategic initiatives across Finance, Support, Enterprise, Partnerships, Product, and Operations. Build and maintain lightweight trackers and Asana dashboards, translate strategic goals into concrete project plans and milestones, surface risks and blockers, and drive projects to completion without direct authority. Support the VP, Operations on prioritization and follow-up and coordinate new product commercialization rollouts.

Territory-focused outside sales role targeting dental practices in New England. Grow territory, exceed sales quotas by selling digital imaging equipment and practice management solutions, prospect and close new business, maintain existing accounts, prepare quotes, attend trade shows, and collaborate with inside sales and channel partners.