Teams at CarCutter

Own end-to-end customer onboarding from kickoff through go-live, coordinating technical configurations, integrations, graphics, training, issue resolution, progress tracking, and handoff to Customer Success. The role manages multiple onboarding projects, maintains HubSpot records, communicates proactively with customers, escalates blockers, and improves onboarding processes. It requires SaaS integration knowledge, strong project management, customer communication, and the ability to work autonomously in a remote environment.

Prospect new clients among automotive dealerships and manufacturers through research, cold calling, outreach, and sales presentations. The representative will showcase CarCutter’s SaaS solutions, handle objections, collaborate with Account Executives, and secure qualified meetings to support sales and revenue targets.

Lead and develop the Care team while managing daily customer support operations, escalations, performance, and service quality. Own the support automation and AI adoption roadmap, improving Zendesk workflows, reporting, knowledge management, and operational efficiency. Monitor support KPIs and use data to guide coaching, process improvements, and product feedback. Collaborate with Product, Engineering, Customer Success, and Sales to resolve complex issues and deliver a scalable, high-quality SaaS support experience.