Teams at Capital Community Bank

Own and maintain credit policy infrastructure for fintech-driven lending programs. Draft and update underwriting criteria, monitor portfolio quality, document exceptions, support fintech onboarding, ensure regulatory and governance compliance, and present policy updates to leadership and committees.

Manage intake, tracking, routing, and resolution of regulatory complaints for fintech programs. Maintain complaint systems, draft policies and responses, coordinate exams/audits and monitoring, perform due diligence, report trends, and advise stakeholders on compliance matters to ensure timely, well-documented regulatory adherence.