Teams at Capital Community Bank

Manages the ongoing servicing, monitoring, compliance, and risk management of SBA 7(a) and 504 loan portfolios. Reviews financial performance, covenants, collateral, delinquencies, modifications, and distressed credits. Prepares SBA reports through CAFS/E-Tran, maintains audit-ready documentation, supports guaranty repairs and purchase requests, and collaborates with borrowers, relationship managers, loan operations, auditors, and workout teams.

Leads enterprise process improvement and customer experience initiatives across banking operations, digital banking, lending, payments, and support functions. Evaluates customer journeys, identifies workflow inefficiencies, applies Lean and Six Sigma methods, develops process documentation, and oversees quality assurance, UAT readiness, defect management, and implementation preparedness. Partners with cross-functional leaders to establish quality standards, drive continuous improvement, and report outcomes to executive leadership.

Owns BSA/AML compliance oversight for bank fintech relationships. Responsibilities include fintech due diligence, AML/CFT requirement enforcement, regulatory change implementation, SLA monitoring, issue remediation, relationship management, and support for internal compliance initiatives. The role requires strong knowledge of BSA/AML, KYC/KYB, sanctions, third-party risk management, and fintech or Banking-as-a-Service programs.