Teams at Capita

Handle customer inquiries across multiple channels, resolve complaints per business, policy and legal requirements, meet customer KPI targets, accurately record data in systems, and (for more experienced advisors) mentor colleagues and support escalated complaints.

Provide administrative support for customer service: maintain electronic and hard-copy documentation, transmit information/documents to customers via computer or mail, accurately capture and enter data into relevant systems, and comply with data privacy legislation.

As a ServiceNow Lead Solution Architect, you will design solutions, provide technical leadership, and manage a team, ensuring alignment with business strategies.