Teams at Capita

Provide learning and development advice to Royal Navy personnel and their families, promote funded education opportunities, coordinate learning interviews and events, maintain education records, administer learning credit schemes, and deliver resettlement guidance and briefings. The role also supports learner engagement, promotes LDO Hub services, and helps identify education and career opportunities aligned with Royal Navy training and promotion needs.

Support candidates through the bespoke recruitment journey by interviewing, providing exceptional candidate experience, leading attraction events, promoting Army careers with educational partners, managing stakeholder relationships, and using social media to attract and engage candidates while meeting targets.

Handles customer contacts across multiple channels, resolves issues and complaints, meets customer and client KPI targets, records information accurately, and complies with data protection and legal requirements. More experienced employees may mentor colleagues, support escalated complaint resolution, and help improve customer satisfaction and operational efficiency.