Teams at Canopy

Supports customer onboarding by preparing, formatting, validating, and migrating customer data and files into a SaaS practice management platform. Responsibilities include test migrations, reconciliations, quality assurance, spreadsheet tracking, issue escalation, documentation, and go-live support. Collaborates with implementation and R&D teams to resolve data issues and improve migration processes while maintaining client-data confidentiality.

Build and improve Canopy’s SaaS practice management platform through end-to-end feature development. Responsibilities include creating React user experiences, designing REST APIs and microservices with Python or Java, working with PostgreSQL, writing tests, reviewing code, managing Docker and Kubernetes deployments, resolving bugs and technical debt, mentoring teammates, and contributing to AI-driven engineering tools.

Provides email, chat, and phone support to SaaS users; troubleshoots issues, explains software navigation, advocates for customers, escalates problems appropriately, coordinates with internal teams, and improves support processes. The role requires strong communication, technical aptitude, patience, reliable attendance, and the ability to learn accounting and tax software. It is hybrid in Draper, Utah, with potential evening or weekend coverage.