Teams at Canopy

Lead end-to-end partnership lifecycle: evaluate and prioritize partner opportunities, build business cases, negotiate commercial terms, scope integrations with Product/Engineering, drive cross-functional launches, and measure adoption, revenue, support burden, and ROI.

Manage and retain self-serve SMB customers by resolving subscription and billing issues, leading customer calls, preventing churn, identifying upsell opportunities, collaborating across teams, and improving processes to drive net revenue retention and product adoption.

Provide email, chat, and phone support for Canopy users: troubleshoot issues, advocate for customers, escalate as needed, document solutions, learn product features, and improve support processes while maintaining professional communication and schedules.