Teams at Canopy

Provide onsite desktop and IT support in a hybrid workplace. Responsibilities include resolving tickets, installing and maintaining physical office technology, deploying and managing Mac hardware with JAMF Pro and Apple Business Manager, tracking inventory in Snipe-IT, administering Google Workspace accounts and permissions, and supporting employee onboarding through account, software, and hardware setup.

Designs user-centered web and mobile experiences for a SaaS product, including user research, interviews, workflows, prototypes, high-fidelity interfaces, AI-powered interactions, and engineering handoff. Collaborates with product managers, engineers, leadership, and cross-functional stakeholders to validate solutions and ensure quality implementation. Contributes to design systems, mentors fellow designers, and applies AI throughout the design process.

Provide email, chat, and phone support to users of Canopy’s SaaS accounting software. Resolve and troubleshoot customer issues, explain software features, advocate for customer needs, coordinate technical and account escalations, identify proactive solutions, communicate new resources, and improve support processes. The role requires a reliable full-time in-office hybrid schedule, strong communication, rapid software learning, and comfort using Salesforce, Intercom, Google Suite, Slack, and AI tools.