Jobs at CameraMatics

Own the success of enterprise B2B SaaS customers from implementation through long-term value delivery. Lead strategic onboarding, platform configuration, adoption monitoring, data-driven QBRs, ROI measurement, stakeholder relationships, retention, and cross-functional collaboration with Product, ProServe, and Support. The role is hybrid in Darlington, requiring four onsite days weekly.

Administer the company’s Microsoft 365, Entra ID, Intune, Salesforce, endpoint, identity, and SaaS application environments. Manage onboarding and offboarding, access reviews, IT assets, licensing, vulnerability remediation, logging, audit evidence, business continuity documentation, and operational runbooks. Serve as an escalation point for employee IT issues across multiple offices while supporting security, compliance, and reliable day-to-day IT operations.

Provide first-line technical support for Cameramatics products via phone, email and other channels. Troubleshoot hardware and software issues using diagnostic and remote-support tools, document tickets, escalate to Engineering/Product when needed, contribute knowledge-base articles, support shift rota for a global customer base, and drive improvements by identifying recurring issues.

Establish and run the product function end-to-end: intake, analysis, prioritisation, and requirements. Build and scale a product team, define operating model and tooling, shape product and AI direction, partner with engineering to deliver high-value features and measure impact.

Provide first-line technical support for CameraMatics customers via phone and email; diagnose and resolve product issues using diagnostic and remote tools; document tickets; escalate complex cases to Engineering/Product; contribute to knowledge base and shift-based global support rota; drive product improvement through feedback.