Teams at CameraMatics

Lead and mentor a technical support team to resolve complex hardware, software, connectivity, and integration issues for fleet management products. Own KPIs and SLAs, drive process improvements and RCA for escalations, act as customer advocate, and use metrics and feedback to improve product and support outcomes.

Provide first-line technical support for Cameramatics products via phone, email and other channels. Troubleshoot hardware and software issues using diagnostic and remote-support tools, document tickets, escalate to Engineering/Product when needed, contribute knowledge-base articles, support shift rota for a global customer base, and drive improvements by identifying recurring issues.

Coordinate and schedule field engineers for installations and maintenance across the UK and Ireland. Manage supplier and customer relationships, handle completion documentation, process charges, raise purchase orders, and communicate with stakeholders. Improve scheduling processes, support cross-functional teams, and ensure efficient service delivery and excellent customer experience.