Jobs at CallRail

The Product Manager will lead strategy and execution for the Conversation Intelligence product suite, focusing on AI and machine learning insights from customer conversations. Responsibilities include defining the product roadmap, collaborating with engineers and designers, communicating with stakeholders, and ensuring feature delivery.

The Sales Manager will lead a team, drive revenue performance through MRR retention and expansion, utilize AI tools for efficiency, and shape go-to-market strategies while providing forecasts to senior leadership.

Own escalated technical support cases involving telephony, web scripts, APIs, webhooks, and third-party integrations. Perform root-cause analysis using DevTools, server logs, Postman, and DB queries; document findings, provide high-quality handoffs, run customer consultations and screen-shares, and share knowledge to reduce repeat escalations.

Provide first‑line technical support via phone, chat, email and web; perform initial troubleshooting and diagnostics across CallRail products; maintain high customer satisfaction; use support tools and documentation; contribute to process improvements and training; leverage AI platforms to streamline support.

CallRail invites interested candidates to join their talent community, allowing them to submit resumes for future openings, promoting a diverse and inclusive work environment.

The Senior Software Engineer will develop server-side web applications, collaborate with teams, drive an AI-forward culture, mentor others, and ensure product quality while working with Ruby on Rails and Angular.

Lead strategy and execution of knowledge management and support training; enhance customer experience through proactive methods, documentation governance, and cross-functional collaboration.