Teams at Calendly

Own the strategy, roadmap, and outcomes for Calendly’s intelligent customer experience, including AI support quality, automated issue resolution, human escalations, measurement, and observability. Partner across Product, Engineering, AI/Data, Growth, Monetization, Trust & Safety, Support, and Content Operations to improve resolution rates, customer satisfaction, and supportability. Establish company-wide standards, use customer and support data to prioritize investments, and translate recurring issues into product and engineering improvements.

Own Calendly’s user engagement strategy across in-product and email experiences. Build ranking, timing, and trigger systems that encourage users to return while protecting brand trust. Lead ML-powered personalization and experimentation informed by qualitative user insights, balancing company objectives with user needs. Ship quickly, learn from real usage, and drive sustainable long-term growth. This hybrid role requires working from the San Francisco office one to three times weekly and may involve occasional travel.

Own Calendly’s user engagement strategy across in-product and email experiences. Build ranking, timing, and trigger systems that encourage users to return and develop lasting habits without eroding trust. Apply machine learning for personalization, use qualitative user insights to guide experimentation, balance customer and company goals, and deliver measurable growth through rapid product iteration.