Teams at Cadmus

Supports university pilots by coordinating academic onboarding, schedules, check-ins, milestones, workshops, and platform adoption. Acts as a responsive contact for academics, helps resolve learning and assessment questions, delivers onboarding and platform training, and shares field insights with Learning and Product teams. The role develops expertise in learning design, assessment, higher education, and AI-related academic integrity considerations.

Supports university academics and students across the Americas by delivering training, workshops, and webinars; advising on assessment design and pedagogy; maintaining support documentation; triaging technical issues; partnering with Product on support tools; managing academic relationships, check-ins, business reviews, referrals, and user feedback.

Build and lead Cadmus’s university customer success function, improving UK retention and expansion through evidence-led outcomes. Hire, coach, and develop a high-performing CS team; establish account health frameworks, success planning, and QBR cadences; and maintain executive relationships with senior university leaders. Partner closely with the CRO on strategic accounts, bringing institutional fluency, commercial rigor, and a long-term focus on teaching and learning outcomes.