Jobs at BWH Hotels

Own vision, strategy, roadmap and delivery for guest-facing web and mobile digital products. Lead product owners and PMs, prioritize by business value, direct engineering delivery, manage programs, budgets, KPIs, and executive stakeholder relationships to grow direct bookings and loyalty.

Lead the enterprise AI roadmap and delivery, directing a small technical team to prioritize, build, and govern AI capabilities. Drive product strategy, value-based prioritization, end-to-end delivery, governance, and adoption while aligning stakeholders and reporting outcomes to executives. Recruit and develop talent, manage budgets and risks, and champion responsible-AI and platform decisions (build vs buy).

Support governance, risk, and compliance programs to protect data and IT assets. Manage security policy and standards, coordinate evidence collection and audit readiness for PCI DSS, SOX, privacy and other frameworks, track remediation, conduct control reviews, liaise with auditors and stakeholders, and maintain compliance documentation and reporting.

Lead portfolio planning, prioritization, and budgeting for technology; run planning events and governance; translate strategy into connected roadmaps; manage dependencies, risks, capacity, and executive alignment; act as CTO chief of staff and drive continuous improvement of portfolio processes and reporting.

Lead strategy, architecture, and delivery of an Adobe-centered martech platform. Build and manage the platform team, oversee Adobe implementation, integrations, governance, vendor relationships, compliance, and drive adoption and personalization at scale.

The Digital Specialist I helps optimize hotel online presence and digital marketing performance, communicate effectively, and monitor key performance metrics.

The Director, Business Intelligence & Performance Strategy role focuses on transforming performance data into insights that guide executive strategies, overseeing performance reporting, and collaborating cross-functionally to support strategic initiatives.

Serve as primary revenue manager for a portfolio of Best Western hotels, driving RevPAR growth through pricing, rate and yield strategies, weekly market analysis, forecasts, pace reports, and implementation of agreed revenue tactics across property management systems.

Manage assigned hospitality accounts and territory to drive revenue ($250K–$1M account potential) via targeted sales, account management, new business development, and trade-show participation. Use Salesforce and Cvent for sales activities, prepare performance reports, collaborate cross-functionally, retain and grow client relationships, and travel throughout the Western U.S. Up to 40% travel; must reside in Arizona and follow a hybrid onsite schedule.

Manage and grow assigned sports-market accounts ($250K–$1M potential), prospect and retain clients, develop sales strategies, represent the brand at events, prepare sales reports, and support cross-functional projects to drive revenue.

Supervise AR team and daily billing operations, approve manual billings and delinquency notices, manage central bill accounts, review contracts for account setup, coach staff, and ensure accurate, timely collections and compliance.