Jobs at BWH Hotels

Administers and serves as the subject matter expert for Smartsheet, managing configurations, templates, workflows, dashboards, reporting, automation, and user support. Maintains integrations with Salesforce and other business systems, improves processes and data quality, evaluates AI and technology solutions, manages monthly design billing, and coordinates milestone notifications and operational communications. Requires strong analytical, reporting, communication, organization, and problem-solving skills.

Leads internal and external corporate communications across BWH Hotels’ global brands. Creates newsletters, executive communications, video scripts, change-management messaging, and communications campaigns; manages approvals, email deployments, stakeholder collaboration, and multiple projects. Supports executive LinkedIn strategies and uses AI, analytics, and engagement metrics to optimize communications. The role requires strong writing, editing, storytelling, project management, and visual-content skills, with hybrid onsite work in Phoenix, Arizona.

Leads enterprise financial planning and analysis, budgeting, forecasting, long-range planning, business intelligence, reporting, and strategic decision support. Advises executive leadership, oversees financial models and scenario planning, modernizes FP&A through automation, AI, predictive analytics, and financial systems optimization, and manages international cost-share processes. Develops a high-performing finance team and drives transformation, governance, and enhanced performance visibility across the organization.

Lead product vision, strategy, roadmap, and delivery for revenue growth technologies (CRS, distribution, revenue management). Drive prioritization, engineering execution, program management, and executive stakeholder partnership to maximize RevPAR index. Recruit and develop product and delivery teams, ensure governance, measure outcomes, and enable enterprise adoption of product capabilities.

Own vision, strategy, roadmap and delivery for guest-facing web and mobile digital products. Lead product owners and PMs, prioritize by business value, direct engineering delivery, manage programs, budgets, KPIs, and executive stakeholder relationships to grow direct bookings and loyalty.

Lead portfolio planning, prioritization, and budgeting for technology; run planning events and governance; translate strategy into connected roadmaps; manage dependencies, risks, capacity, and executive alignment; act as CTO chief of staff and drive continuous improvement of portfolio processes and reporting.

Lead strategy, architecture, and delivery of an Adobe-centered martech platform. Build and manage the platform team, oversee Adobe implementation, integrations, governance, vendor relationships, compliance, and drive adoption and personalization at scale.

Design, implement, and support enterprise hybrid-cloud networking across data center, cloud, branch, and remote environments. Plan and execute network changes, manage routing/switching/firewalls/VPN/ZTNA, support AWS and Cloudflare networking, use IaC/automation (Terraform, CloudFormation, Ansible, Chef), monitor performance, ensure PCI compliance, and collaborate with security, application, and infrastructure teams.

Design, develop, deploy, and optimize Kore.ai conversational AI agents and generative/RAG solutions for contact center and enterprise use. Gather requirements, build integrations (APIs, SharePoint, contact center), monitor performance, provide production support, and drive continuous improvement while ensuring governance, security, and stakeholder alignment.