Teams at Buncombe County

Supervise 911 telecommunicators and daily squad operations, ensure policy compliance, perform quality control of calls, maintain staffing and equipment, handle complaints, coordinate with agencies, and support pre-trial monitoring.

Receive and prioritize emergency and non-emergency calls, gather critical information, dispatch and communicate with response units via radio and CAD, maintain accurate records, provide referrals, and perform related duties under stressful conditions.

Supervise and manage the Economic Services front desk team of 14, ensuring timely, professional in-person and phone customer service; hire, train, evaluate staff; assign duties and maintain workflow; handle complaints and de-escalation; ensure policy compliance; analyze unit data to measure performance and staffing needs.