Teams at Buddle

Provide L2 application and technical support for business-critical systems across Linux, web applications, databases, AWS, and hybrid environments. Monitor alerts, investigate incidents using logs and SQL, resolve production issues, support critical incident response, document resolutions, and contribute to root cause analysis and service improvements. Work independently within a distributed 24/7 team on a remote 4-on, 4-off overnight shift schedule.

Lead an offshore application support team delivering 24/7 support for business-critical systems. Manage people, workloads, SLAs, incidents, escalations, monitoring, documentation, and stakeholder communication. Provide technical guidance across Linux, AWS, SQL, web applications, networking, and infrastructure. Coordinate major incident response, drive root cause analysis and continuous improvement, strengthen ITSM practices, and develop a self-sufficient support team across locations and time zones.

Manage end-to-end Australian payroll, ensure compliance (superannuation, STP, PAYG), perform reconciliations, process AP/AR, support month-end close, drive process improvements, support audits, and collaborate with remote finance team across multiple entities.