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Healthtech • Software
Develop and maintain NICE IVR and digital chat scripts, API integrations, Salesforce and bswift application integrations, and the UDR CSR portal. Troubleshoot SQL and NoSQL queries across multiple databases, support client implementations and enrollment updates, coordinate telephony operations, and collaborate with cross-functional Agile teams. The role also involves React and DynamoDB development, documentation, Git workflows, testing, and operational support for contact center technology.
