Jobs at BRUNT Workwear

Provides multichannel customer support, resolves issues, meets satisfaction and response-time metrics, advises customers on products, analyzes feedback trends, and recommends improvements. Requires strong communication, organization, multitasking, collaboration, adaptability, and product knowledge. The role is based at BRUNT headquarters in Wilmington, Massachusetts, four days per week, with weekday evening and holiday coverage.

Serve as a BRUNT brand ambassador by engaging customers across communication channels, resolving issues, meeting satisfaction and response-time targets, providing product guidance, analyzing feedback trends, and recommending customer-experience improvements. The role requires strong communication, empathy, organization, multitasking, technical proficiency with multiple platforms, and flexibility for scheduled holiday coverage. It is fully remote but limited to applicants residing in specified U.S. states.

Directs human resources for the corporate office, overseeing talent acquisition, onboarding, HR business partnering, employee relations, performance management, learning and development, and culture initiatives. Leads a small HR team, scales processes and systems, ensures employment-law compliance, supports organizational change, and partners cross-functionally to improve engagement, retention, and workforce effectiveness.

Serve as the CEO and Founder’s strategic operational partner by managing complex calendars, briefings, communications, domestic and international travel, executive events, stakeholder relationships, and select personal logistics. Coordinate with executive leadership on special initiatives, resolve operational bottlenecks independently, protect the CEO’s time, and maintain strict confidentiality while remaining accessible for time-sensitive issues.

Develops brand and marketing copy across campaigns, websites, product detail pages, UX journeys, broadcast emails, and automated lifecycle sequences. Collaborates with creative and video teams on campaign concepts, taglines, scripts, and narratives. Uses generative AI, custom prompts, and brand-trained LLM workflows to accelerate research and copy iteration while preserving brand voice. Translates technical product specifications into compelling benefits for tradespeople and manages projects from brief through execution.

Own and execute lifecycle marketing across Email and SMS (Klaviyo & Postscript): design multi-step flows, segmentation, A/B tests, deliverability, integration troubleshooting, cross-functional planning, and measurement to drive repeat purchase and LTV.

Lead paid search and shopping across Google and Microsoft, bring search and SEO in-house, manage vendor transitions, own Merchant Center and feed health, build technical SEO and AI-driven content strategy, run reporting and incrementality tests, and grow non-brand search revenue for a DTC/eCommerce brand.