Jobs at BRUNT Workwear

The Senior Director of Customer Support Operations will lead customer service initiatives, manage operational excellence, and drive CX strategy, ensuring customer satisfaction as the company scales.

Own and execute lifecycle marketing across Email and SMS (Klaviyo & Postscript): design multi-step flows, segmentation, A/B tests, deliverability, integration troubleshooting, cross-functional planning, and measurement to drive repeat purchase and LTV.

Owner of FP&A tasks including budgeting, forecasting, variance analysis, and financial modeling. Maintain financial data integrity (NetSuite), build dashboards, track store-level P&Ls, support investor/board materials, and collaborate cross-functionally to inform business decisions.

Own and develop the Shopify Plus storefront, B2B wholesale catalog, and Shopify POS. Translate UX into Liquid/HTML/CSS/JS, configure apps and integrations, optimize performance, manage releases in agile sprints, and coordinate with external development partners to ensure consistent, high-quality commerce experiences.

Sole internal QA engineer responsible for test strategy, executing end-to-end functional and integration tests across Shopify and back-end systems, managing UAT and defects in Jira, implementing automation and CI testing, and reporting quality metrics to leadership. Collaborates cross-functionally and supports releases including occasional off-hours.

Lead paid search and shopping across Google and Microsoft, bring search and SEO in-house, manage vendor transitions, own Merchant Center and feed health, build technical SEO and AI-driven content strategy, run reporting and incrementality tests, and grow non-brand search revenue for a DTC/eCommerce brand.