Teams at Bristow & Sutor

Provide back-office administration for parking charge notice cases: handle written customer and client communications, action account updates, cancel/reissue notices, scan post, review car park images for contraventions, and support other duties within the role.

Negotiate and monitor debt repayment commitments, manage case follow-ups, assess debts for legal action, initiate and progress county court proceedings, and coordinate with courts, enforcement agencies, and suppliers. The role also involves collection calls, resolving failed automated processes, maintaining accurate records, meeting performance targets, and providing professional customer service.

Make and receive calls to recover overdue debts, negotiate repayment solutions, handle disputes and complaints, record customer interactions, assess affordability, and enter sustainable repayment agreements. The role requires professional handling of difficult conversations, accurate data entry, adherence to debt-collection procedures, and achievement of individual and team targets.