About DRP
Part of the Bristow Sutor Group, Debt Recovery Plus (DRP), provides full end to end services to private parking companies, helping facilitate the continued provision of safe and convenient parking.
About the Team and Role
You will be working alongside the back-office team, predominantly dealing with enquiries relating to outstanding Parking Charge Notices and all associates administration of cases through the case lifecycle
Job Details
Pay: £25,000pa
Full time 37.5 hours, per week
Permanent
Location: Office based, Denton
What you’ll do:
- Dealing with written communication from customers and clients. Reviewing and actioning accounts accordingly. Replying using standard format templates as well as composing bespoke responses
- Action client requests to cancel or reissue Parking Charge Notices
- Assist with opening post, scanning documents onto accounts
- Review and approve car park pictures to approve contravention
- Assistance with any other duties that are within the scope of the job purpose
Requirements:
Skills and competencies we are looking for
- Focussed with a strong moral compass, working to DRP values and ethics
- Act with integrity, with an open, honest, approach
- Strong and effective team player with an inclusive and collaborative approach
- Positive attitude: motivated, with the ability to be flexible and adaptable
- High attention to detail, with good written and verbal communication skills
- Ability to work under pressure and manager multiple tasks effectively
- Proven experience of working in a dynamic, fast paced environment where collaboration, teamwork and support are an integral part of the job
- Strong planning and organisational skills with the ability to prioritise and work at pace.
- Comfortable with working autonomously
Benefits
- Welcome working environment
- Casual dress
- Hastee pay, (access to salary before payday)
- Free fruit and drink at all sides
- Employee assistance programme
- Company pension
- Colleague perks scheme
- Christmas Savings scheme
- Free on-site parking
- Death in service benefit
Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.
#INDHP
Skills Required
- Experience handling written communications and composing bespoke responses
- High attention to detail with strong written and verbal communication skills
- Ability to work under pressure and manage multiple tasks effectively
- Proven experience of working in a dynamic, fast-paced environment
- Strong planning and organisational skills with the ability to prioritise
- Comfortable working autonomously and as part of a team
- Act with integrity and adhere to company values, ethics and standards
What We Do
Bristow & Sutor is a leading provider of debt resolution services for local authority and public sector clients. We have a proven track record in delivering outstanding service and driving excellent results, in an efficient and ethical way.We are proud members of the Institute of Revenues, Rating and Valuation, (IRRV), British Parking Association (BPA) and Civil Enforcement Association (CIVEA).You'll find us at most regional and national conferences and exhibitions hosted by the trade associations or you can visit us at our offices in Redditch.
