The Customer Experience Manager will lead a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to achieve sales targets and deliver exceptional service to customers. Responsibilities include recruiting and leading the team, driving showroom sales performance, improving customer experience, problem-solving escalations, maintaining showroom standards, and collaborating across departments. The ideal candidate has a passion for customer service, a drive to exceed goals, attention to detail, strong communication skills, innovation mindset, collaboration skills, and leadership qualities.

Jewelry Sales Consultant providing exceptional customer experiences, guiding customers through purchasing decisions, managing sales leads, and enforcing policies for a luxury jewelry brand in Nashville, TN.

Customer Experience Sales Assistants at Brilliant Earth provide exceptional customer experiences, guide customers through purchasing decisions, and meet sales targets. They create personalized experiences through in-person and virtual appointments, phones, or live chat. This role requires working full-time including weekends in Boston and Chestnut Hill locations.