Teams at BrightHire

Provide front-line technical support via Slack, email, and chat; troubleshoot and escalate issues; onboard Freemium customers; maintain Help Center content and create short how-to videos; collaborate with Product and Engineering to resolve complex problems and improve documentation.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

Build and productionize end-to-end AI-powered product features: prototype and iterate on prompts, retrieval flows, evals, backend systems, APIs, data models, and UX to deliver reliable, customer-facing LLM workflows.