Jobs at brightfin

Leads pre-sales discovery, solution demonstrations, ROI modeling, proof-of-concepts, RFPs, security questionnaires, and statements of work for enterprise SaaS customers. Partners with sales teams and executives to translate IT, telecom, and financial-management challenges into documented business cases and signed deals. Ensures solution fit, maintains customer requirement alignment, and delivers clear implementation handoffs. Requires approximately 20% travel across the United States.

Provides Level 1 technical support for SaaS and ServiceNow-related issues. Responsibilities include prioritizing and resolving incidents, diagnosing root causes, tracking tickets and SLAs, documenting solutions, collaborating with technical teams, escalating complex issues, and identifying process or product improvements. The role is remote in Ukraine and requires strong communication, troubleshooting, customer-service, and web application knowledge.