Teams at brightfin

Provides Level 1 technical support for SaaS and ServiceNow-related issues. Responsibilities include prioritizing and resolving incidents, diagnosing root causes, tracking tickets and SLAs, documenting solutions, collaborating with technical teams, escalating complex issues, and identifying process or product improvements. The role is remote in Ukraine and requires strong communication, troubleshooting, customer-service, and web application knowledge.

Own end-to-end UI/UX design for SaaS, enterprise, B2B, and data-heavy ServiceNow products. Build and scale the Figma design system, lead UX research and usability testing, create prototypes and documentation, recommend AI-assisted tools, automate accessibility reporting, and partner with product and engineering stakeholders to validate and ship effective designs.