Jobs at Bridgeway Benefit Technologies

The Customer Success Manager will manage the post-sale relationship with customers, ensuring their success, satisfaction, and engagement with the product while identifying growth opportunities and mitigating churn risks.

Work with clients and internal teams to implement, configure, test, and train on benefits administration software. Elicit and translate business needs into requirements and user stories, prioritize multiple projects, engage stakeholders, troubleshoot application issues, and maintain deep product knowledge.

Design, build, and maintain automated and manual tests and frameworks to ensure software quality. Collaborate with cross-functional teams to define test strategies, execute test suites in CI/CD, report defects, and improve automation coverage and processes. Support functional, regression, performance, usability, and security testing and communicate quality metrics to stakeholders.

Design, build, and maintain scalable cloud platform infrastructure; create IaC with Terraform/CloudFormation; develop CI/CD pipelines; implement monitoring, logging, IAM, and SIEM; ensure security and regulatory compliance; resolve incidents, optimize performance, and lead cross-team platform projects while participating in on-call rotation.

Lead complex data migration efforts for customers. Oversee the migration lifecycle, ensure data accuracy, and mentor junior team members.