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Social Media
Moderate and respond to large volumes of customer comments, reviews, and messages across social platforms and app stores. Apply brand guidelines and judgment to remove or escalate harmful content, track trends, and provide clear, empathetic public and private responses. Maintain quality, communicate with managers and clients, and help ensure safe, positive community experiences.
5 Days AgoSaved
Social Media
Moderate user-generated content and customer reviews across platforms in Portuguese and English. Respond to comments, messages, and reviews with appropriate brand tone, escalate issues, identify trends, and maintain quality and safety for client communities.
Social Media
Moderate and engage with high volumes of user reviews, comments, and messages across social platforms; apply brand guidelines to remove or respond to harmful content; analyze feedback and trends; escalate issues when needed; communicate with clients and managers; maintain consistent quality and tone across shifts.
