Teams at BrickBrands

Moderates social media comments, reviews, mentions, and other user content while enforcing brand guidelines and community policies. Responds to customers through public and private channels, identifies trends and potential issues, escalates concerns, and maintains brand voice and quality standards. The role requires fluent written and spoken Portuguese and English, strong judgment, empathy, independence, and comfort handling high volumes of sensitive feedback on a rotating eight-hour schedule.

Moderate and respond to high volumes of social media comments, reviews, messages, and customer inquiries in English and Portuguese. Apply brand guidelines, remove harmful or negative content, analyze feedback, escalate issues, identify communication trends, and maintain safe online communities. The role requires empathetic communication, sound judgment, consistent brand tone, independent work, and collaboration with managers and clients. This is a fully remote position with rotating eight-hour shifts.

Moderate and respond to high volumes of comments, reviews, mentions, chats, emails, direct messages, and app-store feedback. Apply brand guidelines, identify harmful or negative content, escalate issues, recognize communication trends, and maintain safe brand communities. The role requires empathetic judgment, clear bilingual communication in English and Portuguese, independent work, consistent quality, and availability for rotating eight-hour shifts.