Braze
What's the Work-Life Balance Like at Braze?
Frequently Asked Questions
Braze approaches workload and work-life balance through a combination of flexibility, supportive culture, and programs that help employees integrate their personal and professional lives.
- Flexible work environment: Braze operates with a flexible work model, allowing employees to work in-office, remotely, or in a hybrid setup depending on team and role needs. The company explicitly emphasizes that there is no one-size-fits-all approach, aiming to balance business needs with individual preferences and productivity styles.
- Flexible time off and leave policies: Employees benefit from flexible paid time off, company holidays, and inclusive leave policies such as 16–18 weeks paid parental leave and up to 12 weeks paid medical/caregiver leave. These policies support employees during major life events and help prevent burnout.
- Support for parents and caregivers: Braze actively supports work-life integration through programs like Parents@Braze, which provides resources, community, and events such as Take Your Kids to Work Day. These initiatives help employees navigate the challenges of balancing careers and family responsibilities.
- Culture that values well-being: Employee feedback highlights a culture where work-life balance is respected and supported. Employees note the flexibility to manage personal responsibilities, including parenting, and the ability to “be home” when needed, reinforcing a people-first approach.
- Fast-paced but manageable workloads: Some roles—particularly in areas like sales and partnerships—can be fast-paced and meeting-heavy, with days involving multiple back-to-back meetings and global coordination. However, this is balanced by autonomy, flexibility, and support from cross-functional teams.
- Integration of personal and professional life: Braze encourages employees to bring their full selves to work, whether through ERGs, passion-sharing sessions, or community events. This reduces the need to separate personal and professional identities and supports a more holistic work-life experience.
- Wellness and mental health support: Braze provides resources like therapy and coaching sessions, wellness perks, and access to platforms like Modern Health, helping employees manage stress and maintain overall well-being.
Bottom line: Work-life balance at Braze is supported through flexibility, inclusive benefits, and a culture that values well-being—while workloads can be fast-paced in some roles, employees are given the tools and support to manage their time effectively and maintain balance.
Braze takes a flexible, team-based approach to work arrangements, prioritizing both employee needs and business collaboration rather than enforcing a one-size-fits-all model.
- No one-size-fits-all philosophy: Braze explicitly states that flexible work is not standardized across the company. Instead, arrangements depend on team, role, and individual needs, allowing employees to work in-office, remotely, or in hybrid setups based on what enables them to succeed.
- Balance between flexibility and collaboration: The company aims to “harmonize the needs of the business and its team,” ensuring employees have flexibility while still maintaining strong collaboration and human connection. This reflects a deliberate balance between autonomy and teamwork.
- Role-specific remote opportunities: Some teams and departments offer fully remote roles, which are clearly outlined in job postings. This ensures transparency for candidates and allows employees to choose roles aligned with their preferred work style.
- Support for hybrid and in-office experiences: For employees who work in-office or hybrid, Braze invests in creating engaging office environments designed for collaboration and connection, alongside perks like meals, snacks, and community spaces.
- Financial support for remote work: Braze provides a telecommuter stipend to help offset costs such as internet and phone expenses, supporting employees working from home.
- Flexibility reinforced through benefits and culture: Flexible work is complemented by policies like flexible PTO, parental leave, and caregiver support, as well as a culture that encourages employees to manage personal responsibilities alongside work.
- Global and distributed workforce model: With offices across multiple continents and employees working remotely worldwide, Braze’s flexible approach supports global collaboration while accommodating different time zones and working styles.
Bottom line: Braze approaches flexible work with adaptability and trust—offering remote, hybrid, and in-office options tailored to roles and teams—while ensuring employees remain connected, supported, and productive.
Braze supports employee mental health and wellbeing through comprehensive benefits, dedicated wellness programs, flexible work policies, and a culture that prioritizes people and balance.
- Mental health resources and support programs: Braze provides complimentary therapy and coaching sessions annually, along with access to platforms like Modern Health, which offers personalized care including coaching, therapy sessions, unlimited messaging, and digital wellness resources. These tools support employees with stress, burnout, relationships, and overall mental health.
- Comprehensive health and wellness benefits: Employees have access to robust healthcare options, including medical, dental, and vision plans, as well as wellness perks like fitness memberships, yoga benefits, spa discounts, and class packages. These offerings promote both physical and mental wellbeing.
- Flexible work and time off policies: Braze supports wellbeing through flexible PTO, hybrid/remote work options, and inclusive leave policies such as parental leave and caregiver leave. This flexibility helps employees manage personal responsibilities and reduce stress.
- Support for life events and caregiving: Benefits like backup childcare, elder care support, and dependent care FSAs help reduce the burden of caregiving responsibilities, which can be a major source of stress for employees. Programs like Parents@Braze also provide community and shared support.
- Inclusive and supportive culture: Braze fosters a culture where employees are encouraged to be authentic and supported as individuals. Initiatives like Braze for ALL and ERGs (including Healthy Minds@Braze) create safe spaces for discussion, support, and connection around mental health and wellbeing topics.
- Community and connection as wellbeing drivers: Employees highlight strong relationships, collaboration, and community as key aspects of their experience. Opportunities to engage through ERGs, social events, and cross-team collaboration help reduce isolation and promote a sense of belonging.
- Encouragement of balance and integration: Braze promotes integrating personal and professional life rather than separating them entirely. Programs like “Braze Passions” sessions and family-friendly initiatives allow employees to bring more of themselves to work, supporting overall wellbeing.
Bottom line: Braze supports mental health and wellbeing through a combination of strong benefits, flexible policies, and a supportive, inclusive culture—helping employees manage stress, maintain balance, and feel supported both personally and professionally.
Braze's Candidate Tradeoffs
If you’re weighing whether Braze is the right fit, these are the core tradeoffs to consider.
- Braze places greater emphasis on organization-wide flexibility and autonomy than on tightly standardized schedules and uniform work structures.
Braze Employee Perspectives
Braze’s approach to work-life balance is rooted in flexibility and support during life’s most important moments. Employees are empowered to prioritize both their careers and personal lives, with policies and a culture that make it possible to fully show up in both.
“The work-life balance is comforting. I became a mom while at Braze, and having the space to celebrate and the flexibility to be home with my sons are benefits that can’t be understated.”
Braze’s approach to work-life balance extends to creating inclusive, family-friendly experiences that help employees integrate their personal and professional lives. By supporting parents and caregivers through global initiatives, the company fosters a culture where family is not separate from work, but welcomed as part of the broader community.
“Our Take Your Kids to Work Day has quickly evolved into a global event across Braze offices. Re-launched in New York City headquarters, it was adopted in our London, Sydney and Singapore offices. As part of this initiative, we hosted engaging, fun and educational activities for children of all ages, showcasing Braze’s support to parents and caregivers integrating our home lives with our professions.”
Braze’s approach to work-life balance goes beyond flexibility, creating space for employees to share their personal interests and connect outside of their day-to-day roles. By encouraging individuals to bring their passions into the workplace, the company fosters a more engaging and well-rounded environment where people can connect on a human level.
“In addition to ERGs focused on individual identities, Braze also hosts companywide ‘Braze Passions’ sessions during which any employee can lead a show-and-tell-style video call showcasing what they’re passionate about. One of the early ones I attended was a cooking workshop led by a product manager who had worked as a professional chef for many years. He led us around his kitchen and discussed knives, chopping techniques for onions — that I still use! — and other tidbits.”
How does Braze ensure sustainable workloads for its sales teams?
Enterprise software sales is a high-pressure job and can be a pretty intense environment. Being energized by Braze’s vision, product, company culture and celebrating our customers’ successes keeps motivation high. But, like any revenue team at a high-growth, publicly traded company, we navigate the realities of heavy workloads, and ensuring a sustainable workload is not a perfect science. We focus on sustainable workloads by working to ensure our efforts are highly efficient and impactful to the business, and by removing operational roadblocks. We maintain open communication lines with reps to identify bottlenecks, misaligned resources or signs of capacity strain early, and then take action to make sure everyone is supported.
Closing a deal that helps the world’s leading brands transform how they connect with their customers is genuinely exciting, and that sense of impact and shared wins is a big part of what makes the intensity worth it at Braze. Best of all? You’ll work alongside brilliant minds who are just as fun to hang out with as they are exceptional at what they do.
What benefits or rituals help your employees recharge during high-volume periods?
During high-volume moments, like the end of a quarter, our focus is on maintaining momentum while actively supporting and celebrating our people. You might find our team recharging with a stroll around Madison Square Park, enjoying the sun on our office terraces, getting an in-office massage or attending a virtual mediation hosted by our HealthyMinds at Braze ERG, or at our favorite neighborhood pub or karaoke bar, celebrating together when the day is done.
Braze also invests in well-being more broadly, from flexible PTO that allows people to take the time they actually need to our annual wellness festival in May, a dedicated companywide event to help employees recharge. This mix of everyday rituals and company-backed well-being programs reflect a culture that genuinely embodies work-life harmony.
How do leaders encourage work-life balance while maintaining performance excellence?
I view high performance and team well-being as mutually reinforcing engines, not competing
priorities. Maintaining this balance is a continuous, collective effort. As a manager, by treating my team as individuals with autonomy to manage their territories like entrepreneurs, I foster a culture of ownership, develop trust, and am able to offer flexibility to encourage work-life balance without sacrificing results. I encourage my team to take time away from work to recharge and will also be the first one to ask to hear about their time away! I also encourage my team to completely unplug while on PTO.
It’s also important to me that I lead by example here. Braze’s culture makes this easier than you might expect at a high-growth, global company: flexible PTO, leadership that openly prioritizes our well-being, and the feeling that when you push hard, it’s toward something exciting.
What People Are Saying About Braze
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Remote or Hybrid Flexibility: The company operates a hybrid model with a large remote workforce, providing flexibility in where and how work gets done. Public materials describe remote and hybrid options as a core, ongoing part of how teams operate.
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Flexible Scheduling: Parent-friendly flexibility and room to integrate family needs are highlighted, with individuals able to adjust schedules around childcare and appointments. Leadership messaging emphasizes autonomy to manage working hours in line with personal commitments.
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Wellbeing Programs: Flexible time off, leadership emphasis on well-being, and an annual wellness festival are positioned to help people recharge. Community initiatives and passions sessions further support connection and wellbeing.
Braze's Benefits
Offers a flexible time off policy
Offers generous PTO
Offers paid volunteer time
Provides paid holidays
Provides paid sick days
Utilizes an Unlimited PTO policy
Has employee-led culture committees
Offers an Employee Assistance Program (EAP)
Offers company-sponsored happy hours
Offers company-sponsored outings
Offers Employee Resource Groups
Offers wellness programs
Partners with nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Provides opportunities to volunteer in the local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Provides recreational clubs
Offers a remote work program
Provides work from home flexibility
Utilizes a flexible work schedule
